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Richard P. — Mid-Level Operations Specialist from Philippines

Richard P.

Mid-Level Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Richard P. is an accomplished Operations Specialist with over 15 years of experience spanning hospitality, BPO, food service, technical support, and remote operations. After earning a Bachelor of Science in Hotel and Restaurant Management with a specialization in Cruise Line Management from Lyceum of the Philippines University, Richard held key roles such as Restaurant Shift Operations Manager in the food service industry and Field Support Engineer in IT solutions. He has consistently demonstrated expertise in team leadership, back-office management, and technical support, managing operational workloads, scheduling, and remote troubleshooting. In BPO and SaaS contexts, he excelled in data-driven performance audits, team operations, and CRM utilization (Zendesk, Workiz). Richard has also managed professional correspondence, led process documentation, and delivered robust service solutions—proven across seasonal junk removal logistics, healthcare records retrieval, and multi-channel customer support.

Experience

  • Virtual Administrative Assistant (Seasonal)

    Sales & Operations Specialist · 2025 — 2026
    Scheduled junk removal pickups via phone, email, and SMS, managing high-volume seasonal service requests to optimize booking density. Organized daily team assignments and truck routing for multiple crews, ensuring compliance with Service Level Agreements (SLAs). Provided service quotes based on volume estimates, followed up on inquiries, and processed digital payments. Maintained detailed digital records of customer contracts and job-related documentation using CRM (Workiz). Addressed scheduling conflicts and service escalations to sustain customer satisfaction during busy periods. Compiled daily and weekly performance reports on job completions, sales conversions, and team productivity.

  • Team Lead / Operations Mentor

    Support Ninja PH · 2021 — 2025
    Conducted audits of team performance, delivering data-driven feedback to enhance overall KPIs. Recommended process improvements to optimize back-office operations and managed business activities focusing on strategic goal setting and workload distribution. Resolved high-level escalations and internal conflicts to ensure continuity of operations.

  • Email Support & Documentation Specialist

    Bolton International · 2019 — 2021
    Handled professional email correspondence and accurately documented technical issues along with their resolutions. Created tailored service solutions by analyzing customer data and feedback. Engaged in deep learning about new products and services to keep internal knowledge bases updated.

  • Technical Support Representative

    Full Potential · 2019 — 2019
    Provided technical support to clients through various channels including phone, chat, email, and remote access. Contributed to achieving information systems objectives by completing necessary tasks. Identified issues to improve system performance, suggesting necessary changes.

  • Chart Retrieval Associate

    UST global · 2018 — 2018
    Prioritized order processing according to client guidelines and SLAs to maintain operational standards. Offered strategic administrative support to the Team Lead by proposing data-driven enhancements for internal workflows. Executed systematic retrieval of medical records through telephonic, email, and web platforms, while verifying the accuracy of correspondence from healthcare providers.

  • Functional Consultant - trainee

    QOREIT · 2018 — 2018
    Assisted the project manager by outlining process flows for specific case use scenarios related to the product software. Compiled documentation for minutes of meetings attended by Technical and Functional teams.

  • Customer Service Executive

    Intelenet Global Services · 2017 — 2018
    Addressed business customer financial inquiries over the phone and provided information regarding products and services. Managed complaints by referring unresolved issues to appropriate departments for further review.

  • Senior Researcher

    CloudDataBase HR Solutions Corporation · 2016 — 2017
    Sourced and verified candidates through the database and LinkedIn, grading them based on assessments. Managed outreach campaigns for all searches undertaken and screened applicants according to job specifications set by the hiring companies. Coordinated client interviews and conducted reference checks.

  • Field Support Engineer (team leader)

    Access Base Technology & Solutions, Inc. · 2015 — 2016
    Delivered remote technical support and troubleshooting for software and networking systems. Conducted research to address complex technical queries and installed organizational software to ensure system readiness.

  • Restaurant Shift Operations Manager

    Yellow Cab Pizza Food Corp · 2010 — 2014
    Formulated strategic pre-shift plans based on projected sales, staffing, and inventory requirements. Managed essential back-office functions, encompassing inventory management, purchasing, and maintenance of facilities. Created end-of-shift reports to relay encountered issues to the leadership team.

Skills & Expertise

Digital MarketerDigital MarketingInventory ManagementYouTube SpecialistMotion Graphics DesignerCustomer Service and Admin Support

Education

  • Bachelor of Science in Hotel and Restaurant Management
    Lyceum of the Philippines University · 2006 — 2010

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