Richard G.
Mid-Level Digital Fraud Analyst
Open to offersNew to PlatformAbout
Richard G. is an experienced Fraud Analyst based in Taguig City, with over three years dedicated to digital fraud investigation and payment processing within the online gaming and financial services industries. At Evoke / William Hill Co., Richard executed KYC procedures, conducted risk assessments, and investigated suspicious financial transactions, ensuring compliance with local and international AML regulations. Richard demonstrated proficiency in data analysis, transaction monitoring, customer due diligence, payments reconciliation, and the preparation of Suspicious Activity Reports (SARs). His background further spans customer account security, conversion marketing at Gamma Interactive Inc., table game oversight at Resorts World Manila, and marketing and administrative support in both corporate and call center environments. Richard’s responsibilities consistently involved operational vigilance, clear reporting, and regulatory adherence across fast-paced, high-volume business settings.
Experience
Fraud Analyst / Digital Fraud (Hacked accounts) / Senior Payments Analyst
Evoke / William Hill Co. · 2022 — 2025Performed Customer Due Diligence (CDD) involving KYC verification, risk assessments, and document evaluations. Monitored financial transactions for unusual patterns, detecting warning signs such as large deposits and suspicious transfers. Analyzed account activity to investigate flagged transactions, compiled evidence, and created documentation for compliance records. Submitted Suspicious Activity Reports (SARs) to regulatory bodies while elevating high-risk cases to senior compliance teams. Maintained compliance with local and international AML regulations through policy revisions and risk control measures. Managed payment processing, reconciliations, and resolved issues related to hacked accounts in a high-volume gaming setting.Conversion Executive Marketing
Gamma Interactive Inc. · 2022 — 2022Managed leads, promoting account activation and funding for new users. Reached out to prospective customers via phone and email to articulate product features and promotional offers. Monitored conversion KPIs and provided performance reports to the marketing team.Table Games Dealer
Resorts World Manila · 2016 — 2020Facilitated multiple table games, including blackjack and poker, while assisting customers with game-related inquiries. Distributed gaming equipment in line with table protocols and scrutinized returned items for tampering. Clarified game rules and table etiquette to players, ensuring compliance with house policies. Closely observed player behavior, escalating concerns regarding misconduct or suspicious activity to floor supervisors. Handled financial transactions involving chips and directed winning patrons for payouts. Ensured smooth game operations and a positive experience for all patrons. Completed end-of-shift reports and basic administrative tasks, preparing the table area for subsequent dealers. Attended monthly staff meetings to discuss operational matters and uphold quality standards on the gaming floor.Call Center Agent (Inbound)
TSD Global · 2012 — PresentManaged inbound customer calls, addressing inquiries and resolving complaints. Documented call details and adhered to standard scripts and procedures.Warehouse Worker (Electronics)
Cosmic Tech (Cherry Mobile) · 2011 — PresentAssisted in receiving, organizing, and dispatching electronic products. Ensured inventory accuracy by maintaining proper labeling and conducting stock checks.Marketing Assistant (Internship)
Fujifilm PhilippinesAssisted with the preparation of marketing materials and the organization of campaigns and events. Supported data entry, documentation, and collaborated with sales and marketing teams.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Marketing ManagementGlobal City Innovative College · 2009 — 2015
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