Richard W.

Richard W. is an accomplished Dispute Manager with extensive experience in conflict resolution within the banking and financial services sectors. At companies like Hyprwrk Rejuvacare and Zalendly, he specializes in managing and handling chargebacks and disputes for platforms such as PayPal and Shopify. His role encompasses dispute analyzation, chargeback prevention, and data reporting. With a background that includes a significant stint at Nooro 10FC and Wexmon - AmRelieve, Richard has honed his skills in customer service and process workflow improvement. He also leverages Microsoft Sheets & Excel for efficient data management and engages in social media management to enhance customer engagement. Richard's expertise is further solidified by his experience at Capital One, where he served as a Senior Operations Supervisor, focusing on reviewing chargeback and dispute documents with a specialization in Visa/Mastercard analysis. His academic foundation in Hotel and Restaurant Management complements his analytical and compliance-driven approach to dispute management.