Richard B.

Richard B. is a seasoned professional with five years of experience focused on technical troubleshooting and customer relations. As a Technical Support Specialist at Alorica Philippines since July 2025, he ensures user satisfaction and retention by delivering technical solutions through a hybrid setup involving voice, chat, and email. Prior to this, he honed his skills as an Account Executive at Flat World Philippines, where he managed a high volume of customer interactions, responding to 300-450 emails weekly, assisting with returns and exchanges, and performing research for effective resolution. Richard’s educational foundation includes a Bachelor of Science in Accountancy from the University of Mindanao (2019-2021), which equips him with robust skills in technical documentation and communication. Richard is well-regarded for his clear communication and ability to maintain customer satisfaction across both front-end and back-end service domains.