Richard P.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Richard P. is a seasoned Customer Support Specialist with over 7 years of expertise in the BPO industry, particularly in Sales & Telemarketing. Based in Davao City, Philippines, he excels in both voice and non-voice support having honed his skills at reputable companies like Brilliance.com, USA, Splace BPO, and IQOR Solutions. Richard has a solid track record of efficiently handling customer inquiries, order processing, and managing payment and billing issues. His adept use of tools such as HubSpot CRM, Zendesk, and Google Workspace highlights his technical proficiency in maintaining customer satisfaction and ensuring the accuracy of data entry. During his tenure, he has successfully conducted customer follow-ups, trained new hires, and assisted with outbound sales. He is especially noted for his attention to detail and solution-focused approach. His comprehensive experience reinforces his capability to support and enhance customer service operations within diverse environments.
Experience
Customer Service Hero
Brilliance.com, USA (WFH) · 2024 — 2026Managed customer inquiries via phone and ticketing channels, addressing concerns related to orders, accounts, payments, and billing. Ensured accurate maintenance of customer records through prompt data entry and updates. Provided clear explanations of transaction details during payment collection. Executed customer follow-ups to keep clients informed and resolve any issues. Contributed to the training of new employees on customer service workflows and procedures.Customer Service Representative – Outbound Sales
Splace BPO, Davao City · 2022 — 2024Executed outbound calls to collect customer information and respond to inquiries from prospects. Focused on precise data entry and documentation following interactions with customers. Conducted follow-up communications to maintain professionalism with both prospects and clients. Evaluated customer needs to provide pertinent information that supported sales goals.Customer Service Representative – Voice
IQOR SOLUTIONS, Davao City · 2020 — 2021Provided assistance to customers regarding order inquiries, supplying accurate details about products and services. Managed customer orders through internal systems, ensuring meticulous attention to detail. Engaged in upselling by recognizing customer requirements and suggesting applicable products. Updated customer accounts with timely and precise data entry. Addressed customer concerns while upholding professional phone etiquette and service standards.Customer Service – Non-Voice
VXI GLOBAL, Davao City · 2018 — 2020Handled written support for customers, addressing inquiries related to orders, account issues, and refund disputes. Investigated customer concerns and provided resolutions in alignment with established protocols. Conducted accurate data entry and ensured timely account updates. Managed several customer cases simultaneously, meeting high standards for accuracy, productivity, and quality, while documenting interactions and organizing case information.
Skills & Expertise
Education
- Alternative Learning SystemALS · — — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite Richard P. to a job.
Sign in as an employer