Richie C.
Mid-Level Business Analyst
Open to offersNew to PlatformAbout
Richie C. is an experienced Business Analyst with a proven background supporting business process optimization and data-driven decision-making in the business process outsourcing (BPO) sector. At Concentrix, Taguig, Richie advanced from a Real Time Analyst, where he ensured performance targets were consistently met for client operations, to a Business Analyst role focused on delivering timely reports and accurate data creation for informed business decisions. Previously, Richie spent four years as a Technical Support and Customer Service Representative, troubleshooting and managing customer inquiries for the world’s largest search engine account across chat, email, and phone platforms. Richie’s technical strengths include business intelligence (Looker & Tableau), data visualization, Excel, and Google Sheets, supporting a track record of recognized performance within large-scale customer service environments.
Experience
Business Analyst
Concentrix, Taguig · 2023 — 2025Shifted from real-time analysis to collaborating with clients and managers; ensured timely delivery of reports and created data to support business decisions.Real Time Analyst
Concentrix, Taguig · 2022 — 2023Monitored real-time data to confirm that client performance targets were consistently achieved.Customer Service Representative
TaskUs · 2018 — 2019Supported customers on chat, email, and phone channels; addressed inquiries, troubleshooted issues, and maintained customer satisfaction for the largest search engine account.Technical Support Representative
Company not specifiedAssisted customers via chat, email, and phone as a customer service representative; handled troubleshooting and inquiries to promote customer satisfaction for the largest search engine account.
Skills & Expertise
Education
- Professional EducationBatangas State University · — — 2021
- Bachelor of Science in Business Administration - Marketing ManagementBatangas State University · — — 2019
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