RICKY J.

Ricky Joy C. is an experienced Bookkeeping Specialist and Customer Service Virtual Assistant based in Davao City, Philippines, with a career rooted in financial services and e-commerce support. At Digital Bytes Financial Consultancy Services, Ricky Joy C. supports clients in cloud-based accounting, leveraging expertise in Xero and QuickBooks to deliver business-critical bookkeeping, financial data organization, and management reporting. With prior experience as an Amazon Customer Service VA, they managed seller support roles, handling inquiries, order resolutions, and maintaining positive metrics by adhering strictly to platform policies. At Alorica Teleservices Inc., Ricky Joy C. provided comprehensive customer support across phone and email channels, excelling in problem resolution, account management, and documentation. Their proficiency in bank reconciliation, accounts payable and receivable, and payroll bookkeeping supports day-to-day business operations in both the financial consultancy and e-commerce sectors.