Rickyle O.

Manages inquiries from the company Facebook page and addresses leads generated through social media channels. Sends acknowledgment emails in response to social media lead reports. Conducts cold calls to applicants to assess their needs. Works alongside dealers to obtain referrals for car finance applications. Coordinates with lenders to check on the status of loan applications. Keeps the Social Media Tracker Report up to date and maintains application statuses in FinPower. Responsible for managing customer records and uploading necessary documents to FinPower as well as shared folders. Regularly refreshes the Brokered Deals Report and collaborates with the developer on bi-weekly email marketing campaigns. Engages in monthly performance review meetings regarding social media marketing outcomes with directors and managers. Processes credit notes, compliance matters, and repair entries using Xero. Compiles monthly performance reports detailing social media leads and email campaign effectiveness.

Researches, tracks, maintains, and updates leads leveraging LinkedIn optimization. Engages in outgoing calls to foster new business relationships. Qualifies leads through direct contact with prospects. Executes direct email marketing efforts aimed at key clients and prospective customers.

Handles over 50 customer voice interactions each day, providing courteous and thorough service to enhance customer satisfaction and retention. Memorizes all company products and services to respond to customer inquiries efficiently and facilitate upselling. Ensures customer needs are met, clarifies information, addresses issues promptly, and provides alternative solutions.