Rico T.

Rico T. is an accomplished IT graduate with a Bachelor of Science in Information Technology from Surigao Del Norte State University, offering five years of technical support and customer care expertise in the BPO industry. His professional journey began as a Call Center Representative with CONCENTRIX, where he assisted customers with Office 365 issues and managed escalations effectively. At ALORICA, he provided personalized care to Verizon customers, excelling as a Customer Retention Specialist by resolving billing and technical issues. He also served as a Technical Support Representative, addressing a variety of customer concerns for Microsoft, including account recovery and Office 365 activation. His tenure in these roles has honed his valuable skills in problem-solving, adaptability, and critical thinking, making him a significant contributor in high-pressure environments.