Rimpa P.
Senior ETL Production Support Analyst
Open to offersNew to PlatformAbout
Rimpa P. is an accomplished ETL Support/Production Support Analyst with over seven years of experience in the Information Technology sector, specializing in the banking and financial domain. Currently at Virtusa Consulting Services, she provides crucial L2.5 production support for JPMorgan Chase's home lending and loan data systems, utilizing her expertise in Informatica, Teradata, and Control-M to enhance data workflow efficiency. She is proficient in handling complex incident management scenarios, employing tools such as ServiceNow and Jira for change processes. Rimpa has demonstrated her adeptness in leveraging AI-powered tools like Copilot to optimize SQL queries and script validations, which significantly reduces incident resolution times. Her previous roles at BetaNXT Ltd and Northern Trust Ltd further cemented her ability to perform root cause analysis, coordinate multi-team efforts, and ensure data quality in compliance with regulatory standards. Rimpa's academic background from Dr. Babasaheb Ambedkar Marathwada University underpins her commitment to operational excellence and innovative problem-solving in high-pressure environments.
Experience
ETL Production Support
virtusa consulting services · 2025 — PresentProvided L2.5 production support for critical applications, managing incidents, service requests, and problem management activities. Utilized Python for log parsing and automated troubleshooting of application issues. Conducted API debugging and analyzed API request/response payloads to resolve integration issues. Monitored and managed ETL workflows with Informatica and Teradata, and scheduled jobs using Control-M. Queried S3 data through AWS, ensuring data validation. Collaborated with data engineers to address discrepancies in data. Automated health checks with UNIX and SQL, and managed incident processes via ServiceNow.Production Support Analyst
BetaNXT Ltd · 2023 — 2025Engaged in understanding client requirements and performing root cause analysis. Delivered L2.5 support, proactive monitoring, and debugging, while preparing incident reports and managing backups. Addressed high-priority issues and managed monthly server change processes. Collaborated with testing teams for the Maxit project, ensuring QA. Possessed knowledge of ITIL frameworks and utilized SQL for developing queries and reports.Production Support Analyst
Northern Trust Ltd. · 2022 — 2023Analyzed client requirements and performed root cause analysis for issues. Delivered L2 support and generated incident reports while reading logs and executing backups. Provided support for applications integrated with Charles River IMS and managed investment accounting processes through the Eagle investment system. Facilitated monthly server changes and used FileZilla for data provision. Showed experience with ITIL frameworks and conducted SQL-based light debugging.Application Support/Production Support
TATA Consultancy Services · 2019 — 2022Conducted routine health checks to monitor application status related to business users for settlement. Used ServiceNow for resolving critical tickets and monitored application performance via shell scripting and SQL queries. Managed critical production activities and identified potential issues within SLA. Worked on SQL queries, ETL processes, and maintained documentation for production batches. Coordinated with user operators for resolving issues regarding trades and led teams for escalation as necessary.
Skills & Expertise
Education
- Master of Computer ApplicationsDr Babasaheb Ambedkar Marathwada university · — — 2022
- B.Sc.(Computer Science)Lete pandharinath patil institute of management studies and information technology (Dr.Babasaheb Ambedkar Marathawada University ,Aurangabad) · — — 2019
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