Rimsha A.

Not specified

• HR / Admin Officer

  null · 2025 — 2026
  Oversaw daily HR and administrative operations within the institution. Managed recruitment, onboarding, attendance, and personnel records for staff. Coordinated payroll support and leave management while ensuring compliance with institutional policies. Assisted with policy execution and supported various departments with their administrative tasks. Maintained official correspondence, documentation, and reports.

• Customer Support VA (Chat/Email Support)

  ONLINE STORE SHOPIFY · 2024 — 2025
  Provided responsive customer support for multiple Shopify stores, handling 30–40 hours per week. Managed over 60 daily customer inquiries through email, ensuring high-quality service and effective issue resolution. Reviewed and processed high-risk flagged orders, coordinated returns and refunds with suppliers via Discord and Slack, and addressed address discrepancies with customers. Handled dispute and chargeback cases proactively to prevent financial escalation. Collaborated with the team to source and customize size charts, maintaining accurate product information.

• ADMIN / PROCUREMENT OFFICER

  null · 2017 — 2019
  Assisted the deputy controller of administration with purchasing community meeting. Liaised with the deputy controller and store department for various products and services. Executed sourcing processes to acquire necessary products and services. Developed and maintained a supplier database, while reviewing purchase contracts. Evaluated vendors based on price, quality, delivery, service, and support, verifying their reliability and history. Conducted negotiations with suppliers and prepared research and analysis to understand market availability.

• Bachelor of Business Administration

  Iqra University