rina
Mid-Level Operations Supervisor
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Rina S. is a seasoned Operation Supervisor with extensive experience in diverse industries, primarily in technology and business operations. Leading operational teams at Hano Identik Teknologi, she optimized performance by developing comprehensive OKR and KPI tracking systems using Google Sheets and Google Apps Script. Rina facilitated effective communication through weekly operational meetings and improved team productivity by designing learning and development programs. She also managed vendor relationships, supported import procurement, and enhanced inventory control using FIFO and JIT methods. At The Valorem Partners, Rina contributed to KPI-driven process improvements and regulatory compliance, managing transactions up to IDR 4 billion and coordinating a Crypto ATM machine project. Her previous roles at Maju Partners Indonesia and PT Agraprana Bhoga Mitra showcased her expertise in financial statement preparation and marketing support. Rina holds a Bachelor's degree in Financial Management from Mercubuana University, graduated with honors, and holds certificates in Google Project Management, Business Intelligence, and AI.
Experience
Operation Supervisor
Hano Identik Teknologi · 2024 — 2026Tracked and developed company OKR and KPI targets utilizing Google Sheets and Google Apps Script, enhancing reporting efficiency and performance visibility. Established workflow processes and facilitated weekly operational meetings to improve team productivity and address bottlenecks. Designed learning and development programs to boost employee capabilities and engagement. Managed vendor and business partner relationships to ensure effective operational collaboration and service continuity. Supported procurement for imports valued between USD 1000-5000, ensuring timely coordination and accurate documentation. Advanced warehouse operations by applying FIFO (First-In, First-Out) and JIT (Just-in-Time) methods to enhance inventory control. Supervised the production of customized products, ensuring compliance with quality standards and client specifications.Operations Associate
The Valorem Partners · 2021 — 2024Assisted the Senior Manager in executing KPI initiatives aimed at improving performance accountability and operational effectiveness. Championed process improvements driven by KPIs to enhance compliance and efficiency in workflow execution. Provided regular project status updates to the Senior Manager, ensuring clarity on timelines and operational issues to facilitate timely decision-making. Conducted research and analyzed data related to company policies, market trends, and industry insights to support strategic objectives. Handled foreign employee documentation, including visas, and ensured compliance with regulatory requirements. Monitored finance operations encompassing accounts payable, payroll, and tax reporting, ensuring accuracy across annual transactions amounting to approximately IDR 3–4 billion. Supported preparation for the Bappebti audit related to a crypto exchange business, coordinating with an external consultant valued at approximately IDR 100 million. Managed the logistics of transporting a Crypto ATM machine from Korea to Indonesia, overseeing documentation and stakeholder coordination.Executive Operations Assistant to CEO
Maju Partners Indonesia · 2019 — 2021Monitored operational performance and provided support for executive priorities across five pilot projects to enhance workflow efficiency. Created opportunity and business process documentation that identified potential growth avenues. Collaborated with the CTO and product team on product development and quality assurance testing, adding to five product releases. Compiled project operation reports for the CEO regarding two active projects, improving decision-making visibility. Managed operational funds of approximately IDR 1 billion monthly, delivering regular budget updates to the CEO and ensured accurate financial statement preparation. Supported market-making activities in crypto, maintaining target liquidity levels. Developed user acquisition campaigns that contributed to a significant increase in new users. Cultivated relationships with media partners such as Detik, Liputan6, and Coinvestasi, alongside business and government stakeholders for regulatory awareness.Marketing Support
PT Agraprana Bhoga Mitra Indonesia · 2017 — 2018Served as a company representative at Trade Expo Indonesia TEI−33 2018 and SIAL Interfood 2018, showcasing products to a global audience. Fostered relationships with potential partners and aided in developing new channels for incoming business leads. Created and developed various marketing materials, including client presentations and email campaigns. Compiled monthly expense reports for the marketing division for submission to the Finance Manager. Conducted competitor research and prepared proposals to bolster marketing strategy.E-Commerce Operation Support
Benlieschoice · 2014 — 2017Ensured efficient daily operations for tenants by conducting weekly assessments across three locations: Central Park Mall, Grand Indonesia Mall, and Plaza Indonesia Mall. Contributed to the formulation of standard operating procedures (SOPs) and supported recruitment efforts for sales staff. Managed inventory availability, customer inquiries, and service issues across eight e-commerce platforms. Maintained and strengthened partnerships with key e-commerce platforms including Blibli and Lazada.
Skills & Expertise
Education
- Bachelor of Economics and Business ManagementMercubuana University · 2013 — 2018