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Rinsha B. — Mid-Level IT Support Specialist from Bahrain

Rinsha B.

Mid-Level IT Support Specialist

Bahrain 2-3 years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Rinsha B. is an IT professional with hands-on experience as a System Engineer, System Administrator, and IT Analyst at organizations including Infosys Ltd., Neptunemark in India, and Sabha Towers Trading W.L.L in Bahrain. Holding a Bachelor of Technology in Electronics and Communication, she has supported day-to-day enterprise system operations and technical documentation in structured IT environments. Rinsha has maintained accurate system logs, managed user access documentation, and ensured effective coordination between users and technical teams. Proficient in Microsoft 365 tools (including Excel for operational reporting), she brings working knowledge of Python, Java, C++, and SQL / DB2 for data handling and internal system support. Her responsibilities have included supporting COBOL and JCL programs, monitoring systems, and assisting with issue escalation.

Experience

  • IT Analyst

    Infosys Ltd., India · 2021 — 2022
    Supported day-to-day system operations in accordance with established IT procedures and maintained technical documentation. Assisted with monitoring systems and resolving basic technical issues while coordinating with users and technical teams for problem resolution.
  • System Engineer

    Neptunemark, India · 2016 — 2020
    Assisted in identifying issues, troubleshooting, and escalating when necessary. Maintained accurate system logs, records, and user access documentation. Worked collaboratively to ensure smooth workflow and operational activities.
  • System Administrator

    Sabha Towers Trading W.L.L, Bahrain
    Participated in system monitoring, testing, and documentation. Supported COBOL and JCL programs for internal systems, while also maintaining spreadsheets and reports relevant to operational needs.

Skills & Expertise

Education

  • Bachelor of Technology in Electronics and Communication
    APJ Abdul Kalam Technological University · 2016 — 2020
  • Intermediate
    Govt. Higher Secondary School Poonoor
  • Matriculation
    Central Board of Secondary Education

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