Rishae C.
Junior Customer Success Specialist
Open to offersNew to PlatformAbout
Rishae Chloe F. is a Customer Success Specialist with experience in the digital services and hospitality industries. At Share Treats Innovation Corporation, she acted as an account manager for B2B clients, led onboarding initiatives, and supported clients throughout all post-sales stages, including contract renewals. Rishae oversaw collections, increasing successful conversions to over 70% of the previous manager's turnover, and actively promoted new products via email marketing. She collaborated closely with IT and Development Departments, providing feedback for platform enhancements. As an intern at Azalea Hotels & Residences Boracay, Rishae assisted with front office operations, guest relations, and marketing strategy development, and gained hands-on experience in event logistics for corporate clients. Her technical proficiency spans Microsoft Office, Google Workspace, Canva, Slack, CMS, Hubspot, and Notion.
Experience
Customer Success Specialist
Share Treats Innovation Corporation · 2025 — 2025Managed B2B client accounts, led client onboarding processes by facilitating account setup, feature guidance, and platform navigation for effective adoption of the digital service system. Collaborated with various departments to provide comprehensive post-sales support, oversaw collections, and achieved a conversion rate of over 70 percent for outstanding amounts from former account managers. Contributed to promotional efforts for new products through email marketing initiatives and assisted the IT and Development Departments with feedback for system and platform enhancements.Intern
Azalea Hotels & Residences · 2023 — 2023Supported front office operations and guest relations, shadowed the Hotel Manager to understand daily operations and decision-making processes. Engaged in marketing activities, which included developing strategies and preparing social media and partnership proposals. Acquired practical experience in housekeeping management and contributed to the planning and coordination of a corporate event for 8990 employees.Intern
Virtual Immersion, Eastwood Richmonde Hotel · 2023 — 2023Participated in an overview of hotel operations and virtual tours.
Skills & Expertise
Education
- BS TourismUniversity of the Philippines Diliman - Asian Institute of Tourism · — — 2025
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