Rishiel A.

Rishiel A. is a seasoned Healthcare Operations Specialist with over 11 years of experience across telecommunications and healthcare project management. She has honed her expertise in provider credentialing, contracting, and managing demographics, particularly within high-energy chat support environments. Her adeptness at resolving intricate client grievances with empathy while optimizing administrative processes distinguishes her in the field. Rishiel's role at Wipro Philippines from April 2017 to June 2026 underscored her proficiency in insurance appeals, credentialing, contracting, and demographics. Prior to this, she served as an Officer In Charge at Cebu Gems Innovation and Career Development Center Inc. and built a foundation in customer care as a Customer Service Representative at Sykes Philippines. Her ability to multitask under pressure is supported by her educational background in industrial technology at Cebu Technological University, majoring in computer systems and technical problem-solving. Key skills include adaptive problem-solving, time and task management, technical and computer literacy, and conflict resolution.