Rishika K.

Rishika K. is a seasoned Quality Team Lead with over a decade of versatile experience in the fields of quality analysis, process improvement, and stakeholder management, concentrating on the fintech, IT, and customer support sectors. Her tenure at Paytm Payments Services as a Team Lead solidified her expertise in driving process excellence through high-quality audits, insightful calibrations, and leadership of high-performing teams. She proficiently manages data-driven decision-making and creates comprehensive reports to generate actionable business insights. Her career also includes significant roles such as Senior Associate at Tech Mahindra and Quality Analyst at Lenskart, where she honed her skills in defect analysis, SOP creation, and team training. Rishika's technical proficiency encompasses tools like DBPMS, TransMon, and Salesforce, which support her initiatives in continuous process improvements and cross-functional coordination. Holding a Master’s Diploma in Advanced Computing and a B.Tech in Information Technology, she is well-versed in QA concepts and testing terminologies.