Ritchelle A.
Senior Virtual Assistant
Open to offersNew to PlatformAbout
Ritchelle A. is a highly skilled Virtual Assistant with over five years of experience providing remote support to U.S.-based businesses. Her expertise lies in administrative support, bookkeeping, customer service, and digital marketing. Ritchelle is adept at managing Google Business Profiles, lead generation, and CRM databases with proficiency in tools such as QuickBooks Desktop, Google Workspace, Asana, and Zoho CRM. In her role as a Senior Virtual Assistant and Digital Marketing Support specialist, she coordinates daily operational tasks, manages client communications, and optimizes online business profiles to enhance visibility. Additionally, Ritchelle has successfully created and managed content for social media platforms, designing engaging campaigns and monitoring user interaction. Her educational background in Business Administration from Saint Joseph Institute of Technology complements her skill set, enabling her to deliver organized, accurate, and confidential support while maintaining a high level of client satisfaction.
Experience
Bookkeeper (QuickBooks Desktop)
U.S.-Based Clients · 2021 — 2023Recorded financial transactions using QuickBooks Desktop and reconciled bank accounts while maintaining financial records. Prepared invoices, organized bookkeeping documents, and assisted in the preparation of financial reports to ensure accuracy.Senior Virtual Assistant
U.S.-Based Clients · 2021 — PresentProvided administrative and operational support to multiple U.S.-based businesses remotely. Managed calendars, email correspondence, appointments, and business documentation while coordinating projects via Asana and collaborating with remote teams. Conducted web research, prepared reports, organized company records, and maintained CRM databases to ensure accurate customer information.Google Business Profile & Digital Marketing Support
U.S.-Based Clients · 2021 — PresentOptimized and maintained Google Business Profiles for local businesses. Published Google Posts, updated services, products, and business information, while responding to customer reviews and inquiries professionally. Managed local directory listings and provided assistance with Google Ads and Facebook Ads.Social Media Virtual Assistant
U.S.-Based Clients · 2021 — PresentCreated content calendars and scheduled social media posts while designing graphics using Canva. Managed business pages on Facebook and Instagram, monitored engagement, and responded to customer messages. Assisted in promotional campaigns and social media marketing activities.Lead Generation Specialist
Confidential U.S.-Based Clients · 2021 — PresentResearched prospective clients and verified their contact information while generating qualified leads for sales teams. Maintained and updated CRM databases and prepared organized lead lists for client campaigns.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Operations ManagementSaint Joseph Institute of Technology