Rix D.

Ricky D. is a seasoned professional in Training and Coaching leadership with a proven track record in supervising site-based, virtual, and coaching-related training programs. With experience at prominent firms like Concentrix Philippines and PayPal Philippines, Ricky has facilitated the development and delivery of training modules for various roles including agents, team leaders, and managers, enhancing their coaching capabilities and improving key performance metrics. At Concentrix, he evolved from a Transition Coach to a Team Leader and later served as a Leadership Academy Specialist and Change Leader, significantly influencing internal and customer service operations. Leveraging skills in Sales, Customer Service, and Communications, he has strategically resolved issues and introduced efficiency through tailored procedural changes. Ricky's adeptness in data analysis and behavior prioritization has been instrumental in optimizing organizational efficiency, underscoring his commitment to operational excellence in the business process outsourcing industry.