Riza T.
Mid-Level Social Media and Marketing Support Specialist
Open to offersNew to PlatformAbout
Riza B. T. is a seasoned professional with a strong foundation in both digital and customer service sectors. As a former Customer Service Advocate at Optum Global Solutions, she adeptly handled client inquiries, resolved issues using her effective problem-solving skills, and ensured the confidentiality of sensitive information. In her recent role as Head Business Administrator at Tacio Marketing, she managed daily administrative operations, coordinated team activities, and supported marketing efforts by creating visually appealing promotional materials through her expertise in graphic design and video editing. Riza's educational achievements include graduating Cum Laude with a Bachelor of Technology and Livelihood Education focusing on Home Economics from the University of Caloocan City. Her growing experience in social media management complements her ability to engage audiences and enhance brand communication.
Experience
Head Business Administrator
Tacio Marketing · 2025 — 2026Oversaw daily administrative operations, including schedules, records, and documentation. Addressed customer inquiries while maintaining professional communication. Organized office resources and kept accurate administrative records. Assisted with marketing initiatives, promotional activities, and business events. Employed graphic design and video editing skills to create promotional materials. Enhanced workflow efficiency and team coordination.Customer Service Advocate
Optum Global Solutions · 2023 — 2025Offered professional customer support by addressing inquiries, account concerns, and service requests. Utilized effective problem-solving and conflict-resolution skills to resolve complaints. Ensured accurate customer records and documentation were maintained. Worked collaboratively with team members to achieve service and performance objectives. Safeguarded confidential customer and company information.
Skills & Expertise
Education
- Bachelor of Technology and Livelihood Education Major in Home EconomicsUNIVERSITY OF CALOOCAN CITY · 2018 — 2022
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