Riza M.

Riza Mae B. is a dedicated and customer-focused professional with over five years of expertise in the fields of customer service, healthcare support, and sales. She has excelled in handling both inbound and outbound calls, resolving customer concerns, and efficiently managing sensitive information for excellent customer support. Her experience includes building strong rapport with clients and effectively communicating with patients and healthcare providers. With her role as a Volunteer Teacher at Valladolid Elementary School, Riza Mae skillfully facilitated learning sessions and prepared lesson plans for ALS students, enhancing their literacy and life skills. Her tenure as a Customer Service Representative at Hinduja Global Solutions offered her the platform to assist healthcare providers and patients with billing inquiries while ensuring HIPAA compliance. As a Sales Agent at Innov8 IT Solutions, she was instrumental in qualifying leads and negotiating energy plans, demonstrating exceptional skills in problem solving, objection handling, and building trust with customers. She is eager to leverage her strong organizational and communication skills, particularly in a virtual assistant role. Key competencies include administrative support, Microsoft Office Suite, and Google Workspace.