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riza I. — Mid-Level IT Support Specialist from Philippines

riza I.

Mid-Level IT Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Riza O. is a seasoned Technical Support and Customer Service Professional with over eight years of experience across diverse domains including IT, software engineering, administrative operations, and customer relations. Spearheading technical support at Quant Tekel Consultancy Ltd, she efficiently manages orders, processes chargebacks, and resolves server issues. Her role as a Technical Support Specialist sees her adeptly handling SharePoint and Microsoft 365 administration, ensuring stability and efficiency in system operations. Previously, at Accenture Inc., Riza gained valuable experience as an Associate Software Engineer, where she managed user access and developed software applications, bringing her proficiency with languages such as SQL, PowerShell, C#, C++, and JavaScript. Riza's background also includes hands-on roles in customer service at Tallant Asia Inc. and L&R support at Supporting Enterprise, where she integrated Shopify solutions and enhanced customer satisfaction. Her broad expertise spans HR and payroll administration, data entry, and graphic design, consolidating her multifaceted skill set.

Experience

  • Technical Support Specialist

    Quant Tekel Consultancy Ltd · 2026 — Present
    Managed and processed orders, ensuring accurate fulfillment and documentation. Investigated chargebacks, coordinating resolutions with relevant teams. Assisted with technical tasks related to server issues and trade resolutions, maintaining system stability. Monitored and managed support tickets using Jira, ensuring issues were resolved efficiently.

  • Customer Support Specialist

    Tallant Asia Inc. · 2025 — 2025
    Provided timely customer support services, addressing inquiries and issues professionally. Maintained precise records of customer interactions and follow-ups. Worked with internal teams to escalate and resolve complex customer concerns.

  • L&R Support T1 Premium Agent

    Supporting Enterprise · 2024 — 2025
    Responded to inquiries regarding Yotpo's Loyalty & Referrals products through live chat, delivering timely and accurate assistance. Resolved integration issues with Shopify stores, ensuring functionality. Instructed clients on best practices for maximizing customer engagement and retention with Yotpo features. Documented client interactions and troubleshooting steps to support continuous improvement. Collaborated with Customer Success Managers, Product, and Engineering teams to escalate complex issues and enhance client experiences.

  • Associate Software Engineer

    Accenture Inc. · 2022 — 2024
    Administered SharePoint sites to ensure performance and user accessibility. Provisioned new SharePoint sites according to project requirements. Managed user access, permissions, and site configurations across SharePoint, Azure, and Microsoft 365. Developed, tested, and maintained applications based on client needs. Collaborated with teams to provide complete software solutions, troubleshooting technical issues and supporting deployment processes.

  • Customer Service Representative

    Wipro Philippines · 2021 — 2022
    Delivered customer service for United Airlines passengers through various channels, including phone, email, and chat. Assisted with flight reservations, ticket changes, and cancellations. Addressed concerns regarding delays, refunds, and compensation as per airline policies, while providing support for the MileagePlus program inquiries.

  • Admin Officer

    Cebu Andok's Corporation · 2020 — 2021
    Oversaw administrative operations and supported various departments within Cebu branches. Managed the inventory and procurement of office supplies for distribution. Ensured that business permits and legal documentation remained updated. Handled regulatory documentation for agencies such as LGUs and BIR, acting as a liaison between head office and branch managers.

  • Barangay Treasurer

    LGU – Barangay Balidbid, Santa Fe · 2019 — 2020
    Collaborated with the Barangay Captain and Council on fiscal management and planning. Collected taxes and fees, providing official receipts for all transactions. Maintained financial records and prepared periodic financial statements, ensuring compliance with audit regulations.

  • Computer Laboratory Assistant

    University of San Carlos – North Campus (Proserve Agency) · 2018 — 2019
    Set up and managed computer hardware, software, and peripherals in the laboratory. Assisted students and faculty with the operation of lab equipment and software. Conducted routine maintenance, troubleshooting, and software updates.

  • HRMO Staff

    LGU – Santa Fe · 2017 — 2018
    Supported the recruitment process by posting vacancies, screening applicants, and scheduling interviews. Maintained employee records while ensuring confidentiality. Handled payroll data, including attendance and contributions to government programs.

  • IT Staff – Rural Health Unit

    LGU – Santa Fe · 2016 — 2017
    Installed and configured computer systems and networks. Provided technical assistance to health staff for hardware and software issues. Managed electronic health records and supported the implementation of mandated health information systems.

Skills & Expertise

Office and AdminSoftware and Mobile DevelopmentCustomer ServiceTechnical Support Specialist

Education

  • Bachelor of Science in Information Technology – Major in Programming
    Madridejos Community College · 2013 — 2017
  • Secondary Education
    Santa Fe National High School · 2008 — 2012
  • Primary Education
    Baigad Elementary School · 2002 — 2008