Riza M.

Riza M. is an experienced Dispatcher and Virtual Assistant with a demonstrated background in customer service, job coordination, and appointment scheduling within the locksmith industry. From 2023 to 2025, she managed a high volume of service requests, accurately creating job orders and maintaining detailed records using CRM systems. Her responsibilities included optimizing technician dispatching based on job urgency and availability, confirming appointments, and ensuring effective communication with both clients and field technicians. Riza is skilled in task coordination and scheduling & dispatch, proactively resolving scheduling conflicts to support efficient operations and enhance customer satisfaction. She holds Microsoft Office and Google Workspace certifications, and earned a Bachelor of Education, majoring in English.