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RIZAL J. — BPO Customer Support Officer from Philippines

RIZAL J.

BPO Customer Support Officer

Philippines 3-6 years
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

I am a Customer Support Officer with almost 4 years of experience in the BPO industry.


Currently at Tallant Asia Inc., I handle inbound and outbound calls, as well as email and live chat communications, assisting clients with inquiries, bookings, and billing concerns. I also prepare reports, analyze customer trends, and maintain accurate records for audits.


Previously, I worked at Qualfon as a Retention Agent, where I focused on membership retention and offered customized plans and discounts to customers.


I also gained hands-on customer service experience as a service crew member at Jollibee for 7 months.


I studied Bachelor of Science in Hospitality Management at Biliran Province State University, which helped strengthen my communication, organization, and customer service skills.

Experience

  • Customer Support Officer

    TALLANT ASIA INC. · 2023 — Present
    Handled both outbound and inbound calls, as well as email and chat inquiries. Served as the main point of contact for clients, addressing inquiries and requests. Ensured accurate documentation and record-keeping for audits and prepared invoices, credit notes, and payment receipts punctually.

  • Retention Agent

    QUALFON · 2022 — 2023
    Managed retention communications through calls, chats, and emails, focusing on maintaining a positive customer experience. Addressed customer cancellation reasons and effectively handled concerns. Offered options including plan downgrades, discounts, and add-ons to satisfy customer needs.

  • Service Crew

    JOLLIBEE COMPANY · 2018 — 2019
    Provided assistance and took customer orders in a dining setting. Ensured cleanliness and hygiene within the dining and kitchen areas while delivering friendly service in a fast-paced environment.

Skills & Expertise

Customer SupportCall CenterPhone SupportCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Hospitality Management
    Biliram Province State University · 2019 — 2023
  • General Academic Strand
    Naro National Highschool · 2012 — 2018

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