Rizalie S.

Provided administrative, customer service, and operational support for the company. Managed daily tasks using Simpro, which included job creation, work order management, scheduling, invoicing, inventory management, and reporting. Coordinated technician schedules for installations, maintenance, breakdowns, and service calls via Simpro. Monitored job progress, ensuring technicians and management were informed on job status. Created and processed invoices, purchase orders, quotes, and customer records within Simpro. Maintained accurate customer databases, service histories, site information, and asset records. Managed stock inventory, product catalogs, and equipment records to ensure inventory accuracy.

Oversaw all daily restaurant operations, ensuring efficient service and a positive experience for customers. Supervised, trained, and motivated restaurant staff, including servers, cashiers, kitchen personnel, and support staff. Managed employee schedules, tracked attendance, and ensured adequate staffing during busy hours. Maintained high customer service standards by addressing inquiries, resolving complaints, and ensuring satisfaction. Monitored cleanliness, food safety, and compliance with health regulations. Coordinated with kitchen staff to ensure timely food preparation and quality. Managed inventory levels and purchasing of supplies and ingredients. Assisted with cash handling and daily sales reconciliation while preparing operational reports. Implemented procedures to improve workflow efficiency, reduce costs, and enhance service quality. Developed strong relationships with customers, resulting in repeat business. Trained new employees on policies and procedures, ensuring smooth front-of-house and back-of-house coordination. Supported marketing activities aimed at increasing customer engagement and revenue while maintaining a welcoming environment.

Managed multiple community-driven development projects, ensuring alignment with national agency timelines and budget constraints. Acted as the primary contact between DSWD leadership, local government executives, and community stakeholders, managing inter-agency correspondence and facilitating alignment meetings. Developed and maintained comprehensive project tracking systems and databases, generating progress reports and compliance documentation for executive review. Led the planning and execution of regional project summits and governance workshops, ensuring timely execution of assigned action items. Audited project pipelines to identify operational bottlenecks, implementing corrective action plans to improve turnaround times and resource allocation.

Managed the recruitment and onboarding pipeline, creating efficient orientation workflows for new hires. Audited and maintained confidential employee databases, ensuring compliance with corporate data privacy regulations. Coordinated complex staff rosters and shift schedules, effectively resolving scheduling conflicts. Acted as the central administrative support for daily office operations, managing internal communications and tracking departmental tasks. Served as a key point of contact for company policy rollouts, guiding staff through system changes to ensure compliance.

Programmed, managed, and administered access control systems utilizing the Integriti and Inception platforms. Created, modified, and deactivated user credentials, access cards, fobs, remotes, and site permissions. Assisted clients with access control requests, credential management, and inquiries. Troubleshot access control issues as well as user access and credential-related problems.

Prepared operational reports, service records, job documentation, and customer reports. Tracked job progress, providing regular updates to management and clients. Maintained accurate records within Simpro, Integriti, Inception, and internal documentation systems. Supported workflow improvements and administrative processes to enhance efficiency and customer satisfaction.

Managed the ordering process for access cards, fobs, remotes, and security credentials. Verified customer identity and authorization prior to processing orders. Reviewed order requests, ensuring all necessary information was provided. Confirmed correct credential type, site details, and compatibility before processing. Verified customer shipping and billing addresses to avoid delivery issues. Created invoices and sent payment requests, while following up on outstanding invoices and monitoring payment status. Processed orders upon payment receipt and coordinated fulfillment, organizing shipping arrangements and providing tracking information to customers. Coordinated pickups and scheduled collection times as needed, conducting final checks to confirm the correct products were dispatched to the right address. Maintained detailed records of orders, payments, shipments, and communication with customers.