Rizka Z.

Facilitated the daily operations encompassing order fulfillment, logistics tracking, and customer interactions. Ensured precise monthly bookkeeping and expense management to aid internal financial oversight. Developed and executed repeatable order tracking systems to enhance accuracy and workflow. Organized digital filing systems and monitored recurring operational activities, thereby improving workflow transparency. Handled administration for Instagram and GrabMerchant, ensuring up-to-date listings, accurate details, and prompt responses to customer inquiries.

Oversaw high-volume inbox and executive calendar management, prioritizing urgent issues and drafting responses while maintaining schedules free from conflicts across various time zones. Conducted rapid research on industry-related, client, and operational subjects, summarizing findings into clear briefing notes to facilitate decision-making. Monitored ongoing tasks, deadlines, and client affairs through Notion and Asana workflows, enhancing visibility and continuity. Crafted and refined client-facing presentations, proposals, and structured documents, emphasizing clarity and consistency. Organized meetings, travel logistics, and additional PA tasks to alleviate the administrative burden on business leaders. Served as a liaison among clients, service providers, and stakeholders, ensuring timely communications and follow-ups. Assisted in the onboarding process by managing documentation, preparing guidelines, and ensuring seamless transitions for new team members.

Performed structured research and produced well-organized reports, technical documentation, and articles driven by data. Transformed extensive datasets into clear insights to support client goals and decision-making. Worked closely with clients to ensure deliverables met project requirements and quality benchmarks.

Managed and maintained operational records to ensure accuracy, completeness, and adherence to compliance standards. Assisted with purchasing and administrative tasks to support seamless daily operations. Contributed to the establishment of organized systems that enhanced record accessibility.

Coordinated a community project focused on nutrition and food safety, managing data collection, analysis, and reporting in a hybrid multi-stakeholder framework. Engaged with local communities, subject matter experts, and team members to achieve desired outcomes. Facilitated and executed a large-scale webinar, handling coordination, logistics, and participant interaction.