Rizle J.
Mid-Level Executive Assistant
Open to offersNew to PlatformAbout
Rizle Joy F. is an accomplished Virtual Assistant with expertise in Executive & Calendar Management and CRM & Data Management, bringing enhanced productivity to the businesses she supports. From March 2022 to August 2025, she served as an Executive Assistant at DisruptHer Coaching, where she provided C-Level Administrative Support by managing complex schedules and client communications, essential for aligning with strategic objectives and prioritizing revenue-generating activities. Her role involved acting as a gatekeeper, ensuring prompt professional interactions between the founder, clients, and prospects, thereby improving client experience and retention. She also managed social media and content coordination, handled content scheduling, video editing, and podcast coordination to maintain a consistent brand presence. Rizle Joy's skills in process documentation and SOP development facilitated operational efficiency and scalable onboarding. Additionally, she has a rich background in customer support, having worked at Nagog Innovation Technology and Accenture Inc., focusing on high-volume data processing, customer inquiry resolution, and strict adherence to compliance standards.
Experience
Executive Assistant
DisruptHer Coaching · 2022 — 2025Delivered high-level executive support to the founder by managing complex calendars, prioritizing inbox communications, and overseeing daily operations to align with strategic goals while focusing on revenue-generating activities. Functioned as a gatekeeper and liaison among the founder, clients, and prospects, providing prompt and professional interactions to enhance client experience and retention. Managed CRM systems through automation, ensuring accurate client data management, building workflows, and tracking engagement pipelines for lead conversion. Oversaw content and social media operations, which included scheduling, basic video editing, and coordinating podcasts to maintain brand presence across platforms. Facilitated virtual operations for coaching sessions and events via Zoom, handling setup and technical troubleshooting to ensure a seamless participant experience. Developed and implemented SOPs and workflows aimed at improving operational efficiency and reducing errors.Medical Transaction Associate
Accenture Inc. · 2014 — 2023Executed processing and verification of large volumes of medical and insurance data while adhering to strict accuracy, confidentiality, and compliance protocols. Managed claims processing, including billing adjustments and payments for U.S. healthcare accounts. Collaborated with Operations Experts through calibration calls to ensure alignment with quality standards and mitigate errors. Assisted team performance by disseminating process updates and providing support to colleagues for clarification.Customer Support Representative
Nagog Innovation Technology · 2021 — 2021Supported Amazon and Shopify customers by addressing order issues, inquiries, and complaints with a focus on solutions. Handled high-volume email communications, prioritizing urgent cases to ensure timely resolution of customer concerns. Accurately documented customer interactions to facilitate consistent service delivery and manage escalation processes. Enhanced customer satisfaction and retention through effective communication and problem-solving.
Skills & Expertise
Education
- Bachelor of Science in Engineering Technology ManagementMINDANAO STATE UNIVERSITY – IIT · 2012 — 2013
- Bachelor of Science in Computer Electronics Engineering TechnologyMINDANAO STATE UNIVERSITY – IIT · 2009 — 2012