rizza C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Rizza C. is a versatile Customer Service Representative with 5 years of comprehensive experience in handling both on-site and remote environments. She demonstrates exceptional abilities in managing high-volume inbound calls, consistently achieving high First Contact Resolution and Customer Satisfaction scores. Her expertise extends to proficient use of CRM software and virtual communication tools, making her an adaptable problem solver. Rizza's career includes significant tenures at companies like Unifycx Philippines Inc, where she handled emergency inbound calls, coordinated service dispatches, and provided vital customer reassurance. At Dynata, LLC, she engaged in market research through structured surveys. Previously, at IBEX Global Solutions and Sutherland Global Services, she excelled in billing support, resolving discrepancies, and delivering integrated sales solutions. Rizza's educational background includes a Bachelor of Science in Accountancy from Bukidnon State University.
Experience
Customer Service Representative
UNIFYCX PHILIPPINES INC · 2022 — 2026Manage high-volume emergency calls, verify customer membership and account details, and gather essential information regarding vehicle type, location, and nature of the issue. Route requests to appropriate vendors such as towing or locksmith services, while calculating Estimated Time of Arrivals (ETAs). Provide reassurance to stranded motorists, keeping them informed of service progress, and handle frustrations with empathy. Accurately log all incident details and updates into Agero's CRM or dispatch software.Market Research Interviewer
Dynata, LLC · 2022 — 2022Execute outbound phone or online surveys to gather consumer feedback and opinions. Input and log participant responses into company systems while adhering to a structured script. Ensure data integrity by following specific survey quotas and screening criteria, while avoiding biased interactions.Customer Service Representative
IBEX GLOBAL SOLUTIONS PHILIPPINES INC · 2017 — 2019Explain bill cycles, process payments, and set up auto-pay while resolving billing discrepancies. Issue credits, waive fees when appropriate, and correct charge errors. Evaluate customer accounts to cross-sell or upsell AT&T services, such as upgrading internet tiers or bundling DirecTV.Customer Service Representative
SUTHERLAND GLOBAL SERVICES PHILS INC · 2013 — 2015Clarify monthly statements, charges, taxes, and fees while processing payments and updating billing information. Research billing discrepancies, applying adjustments or issuing credits as needed. Diagnose and troubleshoot AT&T internet, Wi-Fi, TV, and phone service issues, guiding customers through troubleshooting processes and scheduling technician dispatch as necessary.
Skills & Expertise
Education
- Bachelor of Science in AccountancyBukidnon State University · — — 2007
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