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Rizza M. — Junior Sales and Customer Service Specialist from Philippines

Rizza M.

Junior Sales and Customer Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalogArabic
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About

Rizza M. is a dedicated professional with a focus on contractor management and sales specialization, bringing a wealth of experience from her roles across industries such as cleaning services and administrative management. During her tenure at Ruder Services in Texas, she skillfully managed inbound and outbound calls and handled a range of administrative tasks including email management and calendar coordination. Her marketing acumen was demonstrated through managing social media accounts, increasing online engagement by creating and publishing content. As a sales specialist with NLZ Cleaning Long Island, she excelled in lead generation, converting inquiries into appointments, and managing bookings via BookingKoala. Fluent in English, Tagalog, and Cebuano, Rizza holds a Bachelor of Science in Business Administration from Cronasia Foundation College in General Santos City, where she refined her strong data entry and organization skills, ensuring efficient operations and high customer satisfaction.

Experience

  • Cold Caller / Sales Specialist / Virtual Assistant

    NLZ Cleaning Long Island · 2025 — 2026
    Conducted inbound and outbound calls to generate leads and schedule cleaning appointments. Managed customer bookings and modifications via BookingKoala, coordinating rescheduling requests and follow-ups. Assigned cleaners based on availability to maintain efficient operations. Offered exceptional customer service through phone, email, and chat support while promptly addressing customer concerns. Managed the company's email inbox for timely responses to inquiries. Engaged in lead generation and followed up with prospective clients to boost bookings. Oversaw social media accounts, creating marketing content to promote services. Utilized Google Workspace for team collaboration and daily tasks, employing CRM software for customer information management and lead tracking.
  • Contractor Manager / Sales Specialist

    Ruder Services · 2023 — 2024
    Managed customer inquiries through inbound and outbound calls while scheduling services. Handled bookings, appointments, and calendar management. Provided administrative assistance including email management, data entry, and customer record maintenance. Managed social media accounts, creating and publishing marketing content for increased engagement. Assisted customers with booking modifications and confirmations, while coordinating schedules for efficient operations. Converted inquiries into booked appointments through effective sales techniques, maintaining professional communication across various platforms. Collaborated with the team to support business operations and customer satisfaction.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    Cronasia Foundation College In General Santos City · 2014 — 2018

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