Rizza M.

Rizza Mae D. is a customer-focused professional who brings over two years of experience in customer service and a year in social media management to her roles. As a Customer Service Representative, she efficiently resolved over 50 daily inquiries via email and chat, enhancing customer satisfaction and ensuring swift response times. Her adeptness at handling complaints contributed to a high first-contact resolution rate. Within social media management, Rizza systematically broadened engagement on platforms like Facebook and Instagram, crafting content that resonated with brand standards. Her technical tools include Google Workspace and chat support systems, complemented by robust skills in multitasking and problem-solving. Based in Binangonan, Rizal, Philippines, Rizza's academic foundation includes a Bachelor of Science in Business Administration with a focus on Human Resources Development Management from the University of Rizal System. She is equipped for remote work with a reliable setup and is available full-time across multiple time zones.