RJ A.

RJ A. is a seasoned Customer Service Representative with over eight years of experience, focusing on enhancing customer experiences through effective communication and problem-solving skills. He has worked in diverse communication channels, including phone, SMS, chat, and email, to resolve urgent customer issues at companies like Thor Kitchen International and IntouchCX Manila, specifically for Airbnb. At Verizon FiOS and Wireless Postpaid, RJ demonstrated his expertise as a Sales and Billing Specialist, strategically recommending products that led to a 35% increase in revenue and maintaining a 95% satisfaction rate. His proficiency in data entry, chat support, and sales is complemented by a strong ability to handle requests for service, parts information, and refunds efficiently, fostering customer loyalty. Additionally, during his tenure at Foundever/Sitel as a Customer Sales Associate, he excelled in conveying product information and managing inquiries professionally, further demonstrating his capability in building trust with customers. RJ possesses a background in civil engineering from the Technological Institute of the Philippines.