RJ B.
Mid-Level Call Center Supervisor
Open to offersNew to PlatformPortfolios
About
Ranilo J. is an accomplished Head Coach and Senior Team Leader with substantial experience in telecommunications and real estate. At Social Buzz Agency, he led teams to enhance sales and engagement from 2024 to 2026, coordinating closely with the CEO. Prior to that, at TELUS International Philippines, he achieved significant results by coaching teams, overseeing performance, and ensuring compliance with KPIs and SLAs from 2021 to 2024. His career began in real estate and law, where he developed skills in operations management, performance management, and real estate administration. As a Customer Service Representative for TELUS from 2017 to 2021, he managed customer communications for a telecommunications provider. His educational background in Business Administration with a double major in Marketing and Finance from Xavier University further complements his professional prowess.
Experience
HEAD COACH / SENIOR TEAM LEADER
Social Buzz Agency · 2024 — 2026Managed team leaders and their members while driving sales and team engagement. Communicated directly with the CEO.SUPERVISOR / TEAM LEADER
TELUS International Philippines · 2021 — 2024Coached team members to ensure consistency and improvement. Oversaw team performance to meet KPIs and SLAs, while implementing company policies and following HR processes.CUSTOMER SERVICE REPRESENTATIVE
TELUS International Philippines · 2017 — 2021Handled inbound and processed outbound calls, chats, and emails addressing customer service issues such as billing, sales, and technical support for a telecommunications service provider.PARALEGAL
FF Montesa and Assoc Law Office · 2015 — 2017Prepared and drafted legal documents while ensuring their safekeeping. Reviewed relevant cases and legal articles for jurisprudence and managed administrative tasks within the law office.REAL ESTATE VIRTUAL ASSISTANT
Alarca Realty · 2014 — 2015Executed lead generation, including Cold Calling and appointment setting. Provided customer support and correspondence for property management, as well as edited graphic and video advertisements for social media.ACCOUNTING STAFF / REAL ESTATE AGENT
OB3 Realty, Inc. · 2009 — 2014Conducted general bookkeeping and financial reporting and analysis, ensuring tax compliance. Engaged in real estate sales, development, and management.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationXavier University - Ateneo de Cagayan · 2010 — 2014
- Undergraduate in AccountancyXavier University - Ateneo de Cagayan · 2006 — 2010
- Secondary EducationZillovia National High School · 2002 — 2006
- Primary EducationZillovia Elementary School · 1996 — 2002
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