roana M.

Roana Marie P. is a dedicated General Virtual Assistant with extensive experience in administrative support, highlighted by her roles at Quezon City General Hospital and Veterans Memorial Medical Center. As an Administrative/Executive Assistant in the hospital's Accounting Division from 2018 to 2025, she managed patient billing, financial health, and PHIC claims, ensuring regulatory compliance and handling payroll processes. Her expertise extends to HR operations, as demonstrated in her administrative clerk position, where she consulted on hiring needs, developed job descriptions, and conducted onboarding programs. Roana excels in calendar management, project coordination, and client relations. Equipped with a BA in Business Administration from Trinity University of Asia, she effectively implements workflow optimization strategies. In the social media management sphere, she plans and executes strategies to enhance online presence, backed by her training role at GVA Academy. Her proficiency in using Microsoft Office and Google Workspace ensures seamless communication and high-standard service delivery.