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Rob B. — unemployed from Philippines

Rob B.

unemployed

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishDutch
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About

Rob B. brings extensive experience across diverse roles in translation, customer service, manufacturing, and engineering. As a Translator and Content Moderator at Open Access BPO, he translated and reviewed English-to-Dutch content for a major U.S. social media site, ensuring accuracy in language and tone. In the travel and betting industries, Rob worked as a Customer Service Representative for PROBE CX and Entain plc, assisting clients with cruise bookings and account inquiries using platforms like Siebel, Zendesk, and CRM systems. With years as a Welder Fabricator in transport engineering and manufacturing companies in New Zealand and the Netherlands, he mastered blueprint interpretation, MIG welding, and precise measurements for steel fabrication. Rob’s additional experience includes AP and Procurement Analyst roles at IBM involving SAP and vendor management, and machine operation in paper manufacturing, showcasing a strong command of technical processes and multilingual communication in Dutch and English.

Experience

  • CSR - Customer Service Representative

    PROBE CX · 2023 — 2024
    Handled inbound calls and emails from guests of Holland America Line, addressing inquiries about cruising and related activities. Managed tasks such as creating new bookings, cancelling, rebooking cruises, and adding services such as flights and excursions. Updated customer accounts while utilizing a database for information.

  • Customer Service Representative

    Entain plc · 2022 — 2023
    Managed inbound contacts through Zendesk, including chat, calls, and emails. Addressed issues by rerouting them to the appropriate department and resolved general account queries, such as password resets and payment issues. Entered customer information to create a new database.

  • Translator / Content Moderator

    Open Access BPO · 2021 — 2023
    Translated online content from English to Dutch for a large American social media platform, ensuring message content, tone, and emotion were preserved. Reviewed translations for punctuation, grammar, and accuracy.

  • AP Analyst

    IBM Business Services, Techno hub · 2012 — 2017
    Generated and submitted invoices in accordance with accounts receivable schedules. Communicated with vendors and customers to verify information and followed up on client issues. Processed invoices and journal entries efficiently, managing email and phone inquiries from clients and vendors.

  • Procurement Analyst

    IBM Business Services, Techno hub · 2009 — 2012
    Handled calls from clients and created purchase orders. Contacted vendors for pricing and product availability while maintaining a vendor database. Utilized SAP and Excel files to manage procurement tasks.

  • Apprentice

    National Gold (PNG) Ltd · 2009 — 2009
    Assisted in moving items and tools to work locations while engaged in manufacturing gold dredge and parts. Performed basic machine set up.

  • Welder Fabricator

    Transport Engineering Southland Ltd (TES) · 2006 — 2009
    Created products by following blueprints and specifications using MIG and Flux-cored arc welding techniques. Maintained equipment and work areas to ensure safety and efficiency, while measuring components accurately.

  • Welder Fabricator

    Invercargill Engineering Co. Ltd. · 2001 — 2006
    Produced various components using steel materials and adjusted welding techniques for job-specific requirements. Followed blueprints and maintained a safe working environment while employing MIG welding processes.

  • Machine Operator

    SGA Kartonfabriek De Hoop · 2000 — 2001
    Conducted equipment assessments and performed routine maintenance to ensure smooth machine operation. Managed the feeding of paper into the machine and adjusted the type of paper as needed to maintain production flow.

  • Temporary Worker

    Employment Agency (Manpower) · 1997 — 2000
    Maintained work areas for safety and productivity. Engaged in various roles, including Bridgeman, manufacturing parts, and working at a supermarket distribution center.

  • Welder Fabricator

    De Graaf & De Boer BV · 1993 — 1997
    Employed MIG welding techniques to create products per specifications and maintained a safe working environment. Followed safety protocols while moving machinery and ensuring efficient use of welding equipment.

  • Apprentice Sheet Metal Worker

    PM Duyvis Machine Fabriek · 1991 — 1993
    Measured and marked dimensions on materials using rulers and squares. Secured pieces by nailing and welding, and operated hydraulic bending tools and cranes for installation purposes.

  • 3rd Echelon Weapon Repairman

    Royal Dutch Army · 1990 — 1991
    Engaged in the repair and maintenance of personal weapons both on-site and in the field, achieving the rank of Corporal.

Skills & Expertise

Procurement / PurchasingCustomer ServiceData Entry SpecialistTranslationCMS

Education

  • Ship Technician, K.M.B.O
    Lagere Zeevaartschool De Pollux · — — 1990
  • High School Diploma
    Scholengemeenschap Cor Kakes · — — 1988

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