Robelou S.
Mid-Level Appointment Setter
Open to offersNew to PlatformAbout
Robelou A. is an accomplished Virtual Assistant and Customer Service Representative with extensive experience in lead generation, appointment setting, and customer relationship management. From 2025 to 2026, she worked as an Appointment Setter in the U.S., facilitating consultations for roofing, solar, and siding companies by generating qualified leads and maintaining CRM records. Prior to that, from 2024 to 2025, Robelou worked in real estate in the U.S., connecting potential buyers and sellers to industry professionals. Her tenure in the e-commerce sector with Concentrix from 2022 to 2024 involved handling inquiries and order management, ensuring customer satisfaction. Previously, she served as a Financial Advisor and CSR at Eperformax, addressing financial account concerns and providing technical support. Robelou also has a solid background in collections and utilities services management with Amaysim Philippines and HCL Canada, respectively. Her educational foundation in Hotel and Restaurant Management from Hercor College, combined with hands-on industry experience and use of tools like GoHighLevel, Slack, and Salesforce, highlights her proficiency in lead generation, CRM management, and customer interaction.
Experience
Appointment Setter
Roofing Leads, Solar, Sidings · 2025 — 2026Conducted outbound calls to homeowners and property owners to generate qualified roofing leads. Scheduled appointments for inspections, estimates, and consultations for sales representatives while following up with prospects through phone, text, and email.Appointment Setter
Real Estate Leads · 2024 — 2025Engaged in outbound calls to homeowners, buyers, sellers, and prospects to discover potential real estate opportunities. Gathered information on their goals to qualify leads and scheduled appointments for agents or investors.E-Commerce
Concentrix · 2022 — 2024Managed inbound customer inquiries via phone, email, and text messaging. Provided assistance with order status, product information, shipping updates, and account inquiries, keeping accurate customer records and resolving issues efficiently.Financial Advisor/Customer Service Representative
Eperformax · 2019 — 2021Handled customer inquiries regarding financial accounts and payment services, assisting with account management, payment transactions, and disputes. Resolved issues in compliance with company policies and provided technical support for account access.Collection Specialist
Amaysim Philippines · 2017 — 2019Conducted both outbound and inbound calls concerning overdue accounts and outstanding balances. Negotiated payment arrangements and documented customer interactions in company systems while providing support through chat and email.Customer Service Representative
HCL Canada · 2015 — 2017Managed inbound and outbound calls for Canadian utility accounts, assisting with billing inquiries, service requests, and payment processing. Resolved customer issues and maintained accurate documentation of interactions within CRM systems.Accounts Coordinator
LBC Philippines · 2013 — 2015Coordinated and managed client accounts while ensuring efficient servicing. Responded to inquiries through various channels, tracked deliveries, and conducted follow-up calls regarding shipment status and account concerns.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementHERCOR COLLEGE · 2009 — 2013
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