Robelyn B.
Mid-Level Finance Operations Supervisor
Open to offersNew to PlatformPortfolios
About
Robelyn M. is an accomplished Area Supervisor at First Digital Finance Corporation, where she has been leading team performance since November 2024. Her ability to handle escalated customer concerns and track sales performance has contributed to consistently achieving monthly Key Performance Indicators (KPIs). Previously serving as a Sales Associate in the same organization, Robelyn excelled in assisting customers and conducting proactive lead follow-ups, significantly boosting conversion rates. With a background in administrative support and experience as a Virtual Assistant, she is adept in data management and customer communication. She holds a Bachelor of Science in Accounting Information System from Talibon Polytechnic College. Her technical proficiencies include CRM Management, Sales Performance Tracking, and using productivity tools like Google Workspace and Microsoft 365. Fluent in both English and Filipino, Robelyn is committed to enhancing client engagement and retention through strategic business implementations.
Why hire me
I bring a combination of leadership, administrative support, customer service, and operations experience that allows me to contribute from day one. I have successfully led sales teams, monitored KPIs, managed customer concerns, coordinated daily operations, and maintained accurate records in a fast-paced environment. I am highly organized, detail-oriented, and proactive, with experience using Google Workspace, Microsoft 365, CRM systems, Monday.com, Canva, ChatGPT, and other productivity tools. I learn new systems quickly, communicate professionally, and take ownership of my work without constant supervision. Whether it's managing schedules, handling customer inquiries, organizing data, or supporting business operations, I am committed to delivering high-quality results and helping businesses grow through reliability, efficiency, and excellent service.
Experience
Area Supervisor
First Digital Finance Corporation · 2024 — 2026Led the team and monitored performance to meet monthly Key Performance Indicators (KPIs). Addressed escalated customer issues professionally to ensure quality service and resolution. Analyzed sales performance and devised strategies to boost conversion rates. Contributed to the implementation of business strategies aimed at enhancing client engagement and retention.Sales Associate
First Digital Finance Corporation · 2024 — 2024Assisted customers with inquiries about products and the application process, ensuring a smooth experience. Conducted follow-ups on leads to enhance overall conversion rates. Maintained customer records accurately and provided post-sales support.
Skills & Expertise
Education
- Bachelor of Science in Accounting Information SystemTalibon Polytechnic College · 2023 — 2024
- Secondary EducationBIT International College · 2019 — 2020
- Primary EducationTuboran Elementary School · 2013 — 2014
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