Robert M.

Alex B. has a demonstrated history in the information technology sector, particularly in service management and technical support roles. With a Bachelor of Science in Information Technology and experience at prominent companies like Wipro, Alex has honed robust problem-solving and IT troubleshooting skills. At Wipro, as an IT Service Desk Analyst, Alex was responsible for maintaining software licenses and managing the IT portfolio, ensuring effective operational continuity. Prior to this, Alex was a Technical Support Supervisor at Infocom, leading a team of specialists to provide critical onsite and remote technical support across diverse platforms. Alex also managed systems at Sterling Global Call Center, focusing on network diagnostics and repairs. A strong communicator with project management tools expertise and proficiency in web design, Alex is also a certified Lean Six Sigma White Belt, showcasing an aptitude for process optimization.