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Robert F. — Mid-Level Customer Service / Administrative Assistant from Philippines

Robert F.

Mid-Level Customer Service / Administrative Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Robert F. O. is a competent professional with extensive experience in the customer service and hospitality management industries. Currently serving as a Customer Service / Admin Assistant at DCX Philippines, he brings valuable experience from his prior roles including a Quality Analyst and Customer Service Associate at TaskUs. With a strong background in hospitality management, he has completed significant on-the-job training at Astoria Plaza Hotel, including practical engagements from Manila to Palawan. Robert is a certified Bartending and Housekeeping professional, with additional qualifications in Front Office Services and Baking/Pastry Production. His educational background includes a BSHRM degree from Mabalacat City College and a specialization in E-Commerce Programming. Recognized for his academic achievements, Robert has consistently appeared on the Dean's and President's Lists, showcasing his dedication and proficiency in his field.

Experience

  • Customer Service / Admin Assistant

    DCX Philippines · 2024 — Present
    Perform administrative tasks while providing customer support.

  • Quality Analyst

    TaskUs · 2023 — 2024
    Analyze quality metrics to ensure service delivery meets standards.

  • Customer Service Associate

    TaskUs · 2022 — 2023
    Engage with customers to provide assistance and support.

  • Customer Service Associate

    Sutherland Global Services · 2019 — 2022
    Handle customer inquiries and resolve issues effectively.

  • Administrative Aide I

    Municipality of Mabalacat · 2013 — 2019
    Assist with administrative tasks within municipal operations.

  • Office Staff

    Skyland Aviation Model · 2010 — 2013
    Support office functions and assist with daily operations.

  • Office Staff

    Replicas Maritime Incorporation · 2008 — 2010
    Conduct administrative support tasks for the office.

  • Managing Staff

    BCDC Computer Services · 2004 — 2007
    Oversee staff responsibilities and manage office operations.

Skills & Expertise

Azure DatabricksCustomer SupportProduct DesignSales SupportFashion Tech / Retail ITCustomer ServiceData Entry SpecialistData ScientistCustomer Service RepresentativeCustomer Service and Admin SupportDatabase Administration

Education

  • Bachelor of Science in Hospitality Management
    Mabalacat City College (MCC) · — — 2019
  • E-Commerce Programming
    Systems Technology Institute (STI) · — — 2004

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