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Robert L. — Mid-Level Operations Specialist from Philippines

Robert L.

Mid-Level Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Robert L. is a seasoned Administrative and Operations Professional with over nine years of experience in dynamic, high-volume environments. Demonstrating expertise in work order processing, he efficiently creates, reviews, and processes work orders while liaising with clients to confirm job details. His role at ANZ Bank Australia as part of the Premium Business Client Support team from 2022 to 2026 sharpened his skills in managing and prioritizing service requests through robust CRM systems. At Results Alaska Inc., he excelled in processing customer requests and maintaining accurate records, while at Continuum GBL Solutions, he adeptly coordinated appointments and managed customer inquiries. As a Trainer and Team Leader at Perfect Pitch Tech, he ensured operational efficiency, conducted quality checks, and trained team members on documentation standards. Roberts holds a background in Information Technology from the Informatics Legazpi Institute.

Experience

  • Premium Business Client Support

    ANZ Bank Australia · 2022 — 2026
    Managed client relations, ensuring accurate documentation and compliance during service requests.
  • Technical Support

    Results Alaska Inc. · 2020 — 2022
    Handled customer inquiries, managed email and case queues, and maintained accurate documentation within internal systems.
  • Customer Service

    Continuum GBL Solutions · 2019 — 2020
    Coordinated appointments, ensured the accuracy of scheduling records, and managed customer inquiries while documenting service requests.
  • Trainer & Team Leader

    Perfect Pitch Tech · 2013 — 2019
    Supervised daily operations to ensure task completion, created tracking systems for performance data, and conducted quality checks on documentation.

Skills & Expertise

Education

  • Information Technology
    Informatics Legazpi Institute · 2010 — 2011

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