Robert M.
Mid-Level Cybersecurity Analyst
Open to offersNew to PlatformAbout
Robert M. is an experienced Cybersecurity Analyst and IT Infrastructure & Systems Specialist with over eight years in the IT sector, focusing on industries such as education, telecommunications, and SME consultancy. As Director at nxTgen Technologies Ltd, he leads ERP deployment and infrastructure projects, enhancing operational efficiency for institutional and private-sector clients. His consulting work includes streamlining ERP systems, boosting web SEO and UI/UX design, and configuring networks, servers, and cybersecurity environments, consistently maintaining service uptimes above 95%. Previously, as Account Manager and NOC Engineer at Onetel Communications Ltd, Robert M. managed international VoIP routing, oversaw threat detection, and handled technical support for global telecommunications clients. He is skilled with tools such as Metasploit, Wireshark, and FFUF, and possesses hands-on experience in SOC processes, vulnerability assessment, and web application security.
Experience
Director
nxTgen Technologies Ltd · 2022 — PresentLead an IT services company focused on delivering ERP solutions, system infrastructure, and digital consultancy to SMEs and institutions. Oversee ERP deployment projects in various sectors, enhancing data management accuracy and operational efficiency. Manage vendor agreements and pricing negotiations to ensure competitive service delivery. Supervise financial planning and bookkeeping to control overhead costs while supporting company growth. Develop frameworks for client support to reduce resolution times and increase satisfaction.Independent IT Consultant
Company not specified · 2020 — PresentImplement and customize ERP systems for multiple institutions, facilitating staff training and streamlining workflows. Redesign and optimize client websites for improved visibility and audience reach. Configure and maintain networks, servers, and IT labs, ensuring consistent uptime and managing data backups for cybersecurity compliance. Conduct structured training sessions for staff and support teams to reduce escalated tickets. Advise clients on IT adoption and vendor negotiations for cost savings. Establish and manage mailing systems and outreach campaigns to enhance client marketing strategies.Account Manager
Onetel Communications Ltd · 2016 — 2020Managed international routing and VoIP services, negotiating competitive pricing to enhance call success rates. Oversaw contract creation, signing, and client onboarding, contributing to business growth. Ensured the security and uptime of VoIP, proxy, and database servers by actively monitoring and addressing vulnerabilities. Collaborated with sales and technical teams to create reliable routing catalogs for improved availability of global calling routes. Fostered relationships with international account managers and telecom partners to support long-term business expansion.NOC Engineer (Tier 1)
Onetel Communications Ltd · 2014 — 2020Acted as the first point of contact for customer technical issues, managing a high volume of requests across various communication channels. Coordinated with senior engineers for the escalation and resolution of complex incidents, ensuring compliance with service level agreements. Conducted on-site checks and maintenance to sustain network performance. Recorded recurring technical issues and suggested process improvements that lowered average downtime.
Skills & Expertise
Education
- Bachelor of Business Information Technology (BBIT)Jomo Kenyatta University of Agriculture & Technology · 2011 — 2014
- Diploma: Management of Information SystemsKCA University · 2009 — 2011
- Kenya Certificate of Secondary Education (KCSE)St. Joseph’s Seminary Molo · 2004 — 2008
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