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Robert L. — Senior Banking Collections Specialist from Dominican Republic

Robert L.

Senior Banking Collections Specialist

Dominican Republic 6+ years
Open to offersNew to Platform
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About

Robert A., a seasoned Collections Specialist and Trainer, brings over 8 years of robust experience in customer service, collections, and account management within multinational contact centers and financial services sectors. Based in Santo Domingo Este, Dominican Republic, Robert has demonstrated leadership capabilities as a Trainer, successfully coaching over 300 employees across 30+ groups to meet stringent performance and quality targets. Currently serving as a Collections Adjustor at Scotiabank GBS, he manages delinquent portfolios, negotiates payment arrangements, and applies financial assistance programs to mitigate charge-offs. At Concentrix, he enhanced employee productivity through structured onboarding and operational training sessions. Prior roles include resolving high-impact customer cases at ERC and managing billing inquiries at Convergys. Robert's technical acumen includes proficiency in Advanced Excel, SQL, and Power BI, underpinned by a range of professional development courses and ongoing education in systems engineering and web development.

Experience

  • Collections Adjustor

    Scotiabank GBS · 2022 — Present
    Manage delinquent account portfolios by negotiating payment arrangements to optimize debt recovery. Implement financial assistance programs aimed at assisting customers in regaining financial stability. Contribute to Pre-Charge-Off strategies to minimize credit losses and reduce charge-offs. Interact with customers through various channels including phone outreach and WhatsApp.

  • Trainer

    Concentrix · 2019 — 2022
    Conduct onboarding and operational training for over 300 employees. Offer coaching and performance development aimed at enhancing productivity and quality metrics.

  • Lead Line Advisor

    ERC · 2017 — 2019
    Oversee complex customer escalations and manage high-impact cases. Address conflicts while ensuring customer satisfaction and retention.

  • Customer Service Representative

    Convergys · 2015 — 2017
    Facilitate customer support related to billing, troubleshooting, and service changes.

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