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Roberta N. — Mid-Level Customer Service Specialist from Brazil

Roberta N.

Mid-Level Customer Service Specialist

Brazil No experience yet
Open to offersNew to Platform
Languages
EnglishPortuguese
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About

Roberta Y. is a versatile professional with a strong foundation in customer service and administrative functions. She has gained experience across various roles, notably as a Customer Service Assistant at Padaria Rede Panni, where she excelled in direct customer support and order management. In her position as a Freelance Sales Associate for eyeglass frames, she honed her skills in sales, negotiation, and customer communication. Her tenure as a Back Office Assistant at Etros Promoções further enhanced her expertise in data organization and analysis, coupled with diligent information verification and process support. Roberta's internships at educational institutions like Escola Municipal Dom Orione and Biblioteca Prof. Emílio Guimarães Moura involved organizing activities and maintaining efficient communication with students and staff. Her skillset is complemented by an advanced proficiency in English, native Portuguese abilities, and competency in utilizing the Microsoft Office Suite.

Experience

  • Customer Service Assistant

    Padaria Rede Panni · 2026 — Present
    Provided direct customer service, organized orders, and handled inquiries and support for customers.
  • Freelance Sales Associate

    Eyeglass Frames · 2026 — Present
    Engaged in direct customer service and sales, negotiated and closed deals, as well as organized customer communication and demand.
  • Freelance Experience

    Company not specified · 2022 — 2026
    Offered customer service across various contexts, organized tasks, and provided operational support with direct client communication.
  • Back Office Assistant

    Etros Promoções · 2025 — Present
    Focused on data organization and analysis, verified information for accuracy, and supported internal processes and data control, while also communicating with customers via WhatsApp.
  • Intern

    Escola Municipal Dom Orione · 2025 — Present
    Assisted in organizing school activities and communicated with students and staff.
  • Intern

    Biblioteca Prof. Emílio Guimarães Moura · 2024 — 2025
    Organized collections and controlled materials, provided customer service, and supported the organization of internal processes.
  • Barista

    Mais Café · 2023 — Present
    Delivered customer service, maintained workplace organization, and ensured agility in preparing and delivering orders.

Skills & Expertise

Education

  • High School Diploma
    Institution not specified · 2019 — 2021
  • Bachelor’s Degree in History (Teaching Degree)
    Federal University of Minas Gerais

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