Roberto S.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Roberto S. is a seasoned Technical Support & SaaS Operations Specialist based in Argentina with hands-on experience in AI systems, digital operations, and ERP environments. At Distinguish Digital, he manages customer support tickets, oversees CRM data cleanup, and ensures operational efficiency for SaaS workflows. His prior roles as an AI Trainer at Outlier.ai and Neevo.ai involved AI training, data QA, and annotation, where he validated AI-generated outputs and maintained high data standards for technology projects. As an ERP Implementation Assistant at IT Blue Ocean, Roberto contributed to Odoo ERP deployment, configuration, and user onboarding. Additionally, he has delivered online programming lessons and English tutoring, equipping diverse learners with technical skills. His technical toolkit includes Python development, automation tools, and advanced data management using Excel and Google Sheets across remote digital teams.
Experience
Technical Solutions Associate
Distinguish Digital · 2026 — PresentManage customer tickets by providing technical support and ensuring follow-ups. Update and maintain CRM systems, focusing on data accuracy through cleanup processes. Utilize Google Sheets for organizing and managing data. Conduct Data QA on automations, forms, and reports while assisting in SaaS operations and daily business activities. Contribute to the development and enhancement of workflows and automation, collaborating with remote teams to maintain operational efficiency.AI Trainer
Outlier.ai · 2025 — 2026Evaluate and validate AI-generated outputs to ascertain accuracy and coherence. Execute data annotation and classification across various projects, identifying output inconsistencies and suggesting improvements. Adhere to stringent quality standards in production settings.Coding Instructor
AI-495.com · 2024 — 2026Conduct online programming lessons in English for students of varying ages. Clearly communicate technical concepts and develop exercises along with digital learning materials. Oversee virtual classes and monitor student progress.AI Trainer
Neevo.ai · 2020 — 2025Engage in AI model training by ensuring data validation and quality assurance. Analyze datasets to confirm accuracy and consistency while executing tasks in accordance with established technical guidelines and quality standards.ERP Implementation Assistant
IT Blue Ocean · 2024 — 2025Assist in the implementation of ERP systems (Odoo), including user support and configuration tasks. Participate in requirements gathering and facilitate system adoption among users. Create documentation and training materials while helping to streamline operational processes.English Tutor
Incoteaching Idiomas · 2023 — 2024Provide personalized English lessons aimed at enhancing communication skills. Develop structured learning materials and track student progress throughout the tutoring process.
Skills & Expertise
Education
- Associate Degree in Programming (in progress)Universidad Tecnológica Nacional (FRP) Entre Ríos, Argentina
- Real Estate Broker and Auctioner (One course remaining to complete degree)Universidad Blas Pascal Córdoba, Argentina
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