Roberto B.
Mid-Level Technical Support Representative
Open to offersNew to PlatformAbout
Roberto D. is an experienced Technical Support Representative with a solid background in various customer service environments. Over the course of his career, Roberto has demonstrated proficiency in managing SalesForce, Zendesk, and communication tools like Zoom and Microsoft Teams. His journey in the service industry includes significant roles at leading companies such as Panasiatic Solutions, Focus Direct Inc., and Ubiquity Global Services. Roberto has handled technical support for diverse industries, including telecommunications and solar energy, offering solutions for hardware, software, and system-related issues. He leverages his certification in Contact Center Services from First Academy Bacolod to deliver excellent customer support. Roberto's ability to diagnose and troubleshoot complex technical problems and his experience with CRM and remote desktop tools make him a valuable asset in any technical support environment.
Experience
Technical Support Representative
Ubiquity Global Services (Rightworks/QuickBooks) · 2025 — 2026Delivered remote technical support using remote desktop tools and applications. Diagnosed and resolved hardware, software, and network issues while aiding users with installation and maintenance of their computer systems.Technical Support Representative
Concentix (Comcast) · 2024 — 2025Facilitated inbound and outbound customer service interactions for Metro by T-Mobile accounts. Supported customers with mobile plans, billing questions, and troubleshooting efforts for mobile devices and connectivity problems.Technical Support Representative (Chat/Email)
Focus Direct Inc. · 2021 — 2023Offered technical support for customers utilizing solar products and services. Handled customer inquiries and troubleshooting through inbound and outbound calls while assisting in diagnosing issues with solar panels and associated systems.Technical Support Representative
Iqor (Metro by T-Mobile) · 2023 — 2023Conducted inbound and outbound customer service calls for Metro by T-Mobile accounts. Provided assistance with mobile plans and billing inquiries, and resolved issues related to mobile devices and network connectivity.Data Encoder/Independent Agent
LSVBPO Services Homebase Company · 2019 — 2020Monitored data quality and communicated issues to management. Achieved daily and weekly productivity and accuracy targets while efficiently using office software and database management tools.Data Encoder/Independent Agent
LSVBPO Services Homebase Company · 2016 — 2018Entered, updated, and maintained data within company databases and systems with high accuracy. Reviewed source documents for errors and ensured completeness before encoding. Verified and rectified data discrepancies as needed.Seasonal Agent
Iqor Bacolod City · 2018 — 2018Managed inbound and outbound customer service calls for orders related to flowers and gifts. Assisted customers with placing, modifying, and canceling orders while providing product recommendations based on their preferences.Technical Support Representative
Panasiatic Solutions · 2016 — 2016Provided assistance in troubleshooting telecommunications queries and concerns from customers. Managed escalations for supervisor and managerial calls.
Skills & Expertise
Education
- Bachelor of Science in Education Major in Physical EducationCarlos Hilado Memorial State College · 2013 — Present
- Secondary EducationDoña Montserrat Lopez Memorial High School · — — 2011
- Primary EducationGuinhalaran Integrated School · — — 2007
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