Roberto C.
Junior Technical Support Specialist
Open to offersNew to PlatformAbout
Roberto Carlos A. has hands-on experience in technical support for ERP systems and mobile applications at WMC Sistemas, where he provides issue resolution, tracks support tickets, and assists with system updates to ensure user satisfaction. With a background as a sales consultant at Zé Pneus, he has supported customer engagement through product demonstrations, negotiation, and after-sales follow-up, focusing on customer retention and performance reporting within the automotive sector. Currently advancing his knowledge through a technologist program in Systems Analysis and Development at Anhanguera University, Roberto Carlos A. applies strong programming and database understanding, leveraging skills in PHP and HTML to propose and implement efficient technical solutions.
Experience
Technical Support – ERP & Mobile App
WMC Sistemas · 2025 — PresentDelivered technical support to ERP system and mobile application users, addressing and resolving technical issues to ensure user satisfaction. Managed support tickets by logging and monitoring them, providing timely solutions, and assisting with system updates and enhancements.Sales Consultant
Zé Pneus · 2021 — 2025Showcased products and services, emphasizing their benefits and competitive advantages. Engaged in negotiations to close sales while ensuring customer satisfaction. Conducted follow-ups post-sales to foster customer loyalty and generate repeat business. Maintained accurate customer records and produced performance reports while collaborating with team members to improve processes and enhance the customer experience.
Skills & Expertise
Education
- Technologist (In Progress) – Systems Analysis and DevelopmentAnhanguera University
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