roberto A.

Roberto A. is a motivated bilingual professional with over eight years of experience in BPO and interpretation services, excelling in customer service and sales with a focus on U.S. markets. Currently serving as a Spanish-English Interpreter at CyraCom Language Services, Roberto manages real-time interpretation for clients across healthcare, legal, and customer service industries, showcasing his strong communication and listening skills. At SeproTec Multilingual Solutions, Roberto enhanced his expertise in bridging cultural nuances. In his tenure at Fusion BPO Services, he effectively handled inbound and outbound calls, contributing to team sales targets through product promotion and personalized customer interaction. Earlier, as a Technical Support Representative at Teleperformance El Salvador, Roberto provided technical support to U.S. clients, leveraging CRM tools for meticulous documentation. Fluent in English and Spanish, Roberto is proficient in outbound communication and managing performance metrics to drive customer satisfaction.