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Roberto V. — Junior Business Consulting Executive Assistant from Philippines

Roberto V.

Junior Business Consulting Executive Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Roberto G. serves as an Executive Assistant to the Founder and Partner of an American-based business consulting firm, providing high-level strategic support in executive daily briefings, project management, and financial documentation. Drawing on 7 years of leadership within the BPO industry at Concentrix, he has managed team supervision, operational KPIs, complex escalations, and team onboarding. His academic background in International Studies, majoring in Asian Studies, strengthens his capacity to oversee global communications and handle international business interactions. Roberto G. utilizes advanced AI workflow optimization tools including custom solutions such as Gems, Claude, ChatGPT, and Gemini to streamline content strategy tasks, including the transformation and distribution of multimedia assets across LinkedIn, Facebook, and Instagram. He is adept with GoHighLevel (GHL), QuickBooks, and ClickUp, reinforcing his comprehensive support of both technical operations and executive processes within fast-paced, international business domains.

Experience

  • Executive Assistant to the Founder and Partner

    American-based Business Consulting Firm · 2025 — Present
    Delivered strategic support and ensured executive alignment through daily briefings. Managed project accountability and financial integrity while taking on additional PR and outreach responsibilities.
  • Team Lead / Supervisor

    Concentrix · 2023 — 2025
    Led high-performing teams to meet KPIs, enhancing operational efficiency through strategic agent scheduling and managing workloads in real time.
  • Subject Matter Expert (SME)

    Concentrix · 2021 — 2023
    Served as the assistant supervisor and main point of contact for escalations, providing process updates and dedicated onboarding support to new agents.
  • Customer Service Representative

    Concentrix · 2018 — 2021
    Addressed complex service disputes and conducted technical troubleshooting while safeguarding brand reputation through proactive monitoring of executive mentions.

Skills & Expertise

Education

  • BA in International Studies
    Xavier University - Ateneo de Cagayan · 2022 — 2026

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