Robilyn T.
Mid-Level Communication Manager
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Robilyn R. is an accomplished professional with a wealth of experience in Customer Service, Account Management, and Human Resources, operating in diverse environments from the Philippines to California. At Temporary 123 Inc., she excelled as a Communication Manager, orchestrating internal communications to optimize cross-functional team workflow and collaboration. Her tenure at Fusion Connect and Movate Philippines showcased her strategic prowess as an Account Manager, where she drove revenue growth through meticulous business analysis, client relationship management, and market evaluation. Robilyn has played pivotal roles in customer retention as a TEX Expert and Retention Specialist, consistently enhancing service quality and supporting upselling initiatives. Her early career at PMH Fashion Apparels and Maquiling Builder's Depot focused on operational efficiency through streamlining processes and utilizing technology. With a robust educational background in accounting and e-commerce programming, Robilyn leverages her strategic planning and communication skills to exceed organizational objectives.
Experience
CSR / Admin HR / Communication Manager
Temporary 123 Inc. · 2024 — 2026Provided high-quality customer support by skillfully resolving inquiries and concerns while maintaining clear and professional communication through phone, email, and chat channels. Ensured accurate order processing and kept detailed documentation to facilitate smooth transactions and enhance operational efficiency. Furnished comprehensive product education and managed escalations, while also gathering customer insights to improve service quality and encourage upselling.Account Manager / Business Development
Fusion Connect | Movate Philippines · 2023 — 2024Performed business and client needs analysis to formulate strategic solutions aimed at enhancing performance, aligning with organizational goals, and uncovering growth opportunities through forecasting and market assessment. Handled end-to-end client relationships, focusing on effective communication, prompt issue resolution, and fostering high customer satisfaction for long-term retention. Advanced revenue growth by negotiating contracts, conducting data analysis, and managing accounts to secure new business partnerships.TEX Expert
Valorglobal Inc. · 2022 — 2023Interacted with customers to identify their needs and deliver clear communication, ensuring positive service experiences. Tackled customer issues through proficient problem-solving, accurate documentation, and prompt provision of practical solutions to boost satisfaction. Aided in customer retention and business growth by spotting upselling opportunities, analyzing customer feedback and data, and collaborating with teams to enhance service outcomes.TEX Expert
IQor Sta. Rosa · 2020 — 2022Engaged with customers in a professional manner to ascertain their needs, delivering clear information and ensuring a positive service experience. Managed customer concerns effectively, resolving issues promptly while maintaining accurate records of cases and outcomes. Guided customers in comprehending products and services, providing effective solutions to address their inquiries. Identified customer needs for upselling and cross-selling relevant products or services to enhance value.Retention Specialist
The Results Company · 2019 — 2020Administered customer relationships through ongoing communication and trust-building, driving high satisfaction and long-term retention. Dealt with customer concerns by employing retention strategies, loyalty initiatives, and problem-solving techniques to mitigate churn and enhance the overall customer experience. Contributed to business growth by identifying upselling and cross-selling opportunities, educating customers on products and services, and leveraging data insights to refine retention campaigns.HR Assistant | Merchandiser
PMH Fashion Apparels · 2015 — 2018Optimized order tracking processes while coordinating with production teams to ensure timely fulfillment, thereby enhancing workflow efficiency. Established an electronic filing system that integrated employee records and supplier documents for streamlined data retrieval and audit-readiness. Managed employee engagement initiatives and vendor relationships, promoting a positive workplace environment and supporting procurement activities.Time Study Technician
Eunhye Apparel Inc. · 2014 — 2015Conducted structured observations and analyses of workflows through time and motion studies to pinpoint inefficiencies and enhance productivity. Contributed to continuous improvement initiatives and training efforts aimed at improving team efficiency and performance. Ensured compliance with established standards, procedures, and quality requirements in all tasks and outputs. Utilized digital tools and systems effectively to streamline processes and boost overall productivity.Inventory Clerk | Purchasing Officer
Maquiling Builder's Depot · 2009 — 2011Improved purchase requisition workflows by aligning supplier feedback with internal restocking schedules, facilitating timely operational demands. Aggregated supplier performance data and purchasing trends to refine vendor selection processes, supporting cost containment and stable inventory availability. Monitored stock levels and initiated timely reorders utilizing real-time inventory tracking systems, thereby minimizing supply interruptions and optimizing storage use.
Skills & Expertise
Education
- E-commerce Programming Minor in N/ASystems Technology Institute · — — 2003
- Bachelor of Science Major in AccountingUniversity of Mindanao Bansalan College · — — 2002