Robilyn T.
Mid-Level Customer Service Manager
Open to offersNew to PlatformAbout
Robilyn R. is an accomplished professional based in Tanauan City, Batangas, Philippines, with a robust portfolio spanning Customer Service, Account Management, Human Resources, and Administrative Support. Her extensive experience includes a role at Temporary 123 Inc., where she rose to Communication Manager, coordinating internal communications and enhancing team collaboration. Previously, as an Account Manager and Business Development specialist with Fusion Connect and Movate Philippines, she conducted business analyses, developed strategic solutions, and managed client relationships to achieve corporate goals and foster revenue growth. At Valorglobal Inc. and IQor Sta. Rosa, she thrived as a TEX Expert, enhancing customer interaction and retention strategies. Her earlier roles at The Results Company, PMH Fashion Apparels, Eunhye Apparel Inc., and Maquiling Builder's Depot further honed her abilities in client satisfaction, workflow optimization, and inventory management. Robilyn's academic background includes a Bachelor's degree in Accounting from the University of Mindanao and training in E-commerce Programming from the Systems Technology Institute.
Experience
CSR / Admin HR / Communication Manager
Temporary 123 Inc. · 2024 — 2026Provided excellent customer support, addressing inquiries and concerns while ensuring professional communication across phone, email, and chat channels. Handled accurate order processing and maintained documentation for effective transactions and operational efficiency. Delivered product education and managed escalations while collecting customer insights to enhance service quality.Account Manager / Business Development
Fusion Connect | Movate Philippines · 2023 — 2024Performed business and client needs analysis to create strategic solutions that aligned with organizational goals and identified potential growth areas. Oversaw end-to-end client relationship management, promptly addressing communication and concerns to ensure customer satisfaction and retention. Engaged in contract negotiation and data analysis to drive revenue growth and expand client portfolios.TEX Expert
Valorglobal Inc. · 2022 — 2023Interacted with customers to clarify their needs and provide effective communication, ensuring positive service experiences. Addressed customer issues using problem-solving skills, documented accurately, and delivered timely solutions to enhance satisfaction. Collaborated with teams to identify upselling opportunities and analyzed customer feedback to improve service outcomes.TEX Expert
IQor Sta. Rosa · 2020 — 2022Professionally engaged with customers to ascertain their requirements and communicate clearly, facilitating a positive service experience. Handled customer concerns and issues promptly while maintaining accurate records of interactions and resolutions. Educated customers on products/services and recommended relevant solutions to support business growth.Retention Specialist
The Results Company · 2019 — 2020Maintained customer relationships through regular communication and engagement to ensure satisfaction and long-term retention. Implemented retention strategies and addressed customer concerns using effective problem-solving methods to enhance the overall experience. Identified opportunities for upselling and cross-selling, leveraging data insights to refine retention campaigns.HR Assistant | Merchandiser
PMH Fashion Apparels · 2015 — 2018Streamlined processes for order tracking and coordinated with production teams to promote timely fulfillment. Established an electronic filing system to consolidate employee records, enhancing data retrieval efficiency. Managed employee engagement initiatives and vendor relationships to create a positive workplace environment.Time Study Technician
Eunhye Apparel Inc. · 2014 — 2015Conducted observations to analyze workflows and identify inefficiencies, contributing to productivity improvements. Participated in process enhancement initiatives and supported training efforts to boost team performance. Ensured compliance with established standards and quality requirements across all tasks.Inventory Clerk | Purchasing Officer
Maquiling Builder's Depot · 2009 — 2011Improved purchase requisition workflows by integrating supplier feedback with internal schedules for timely operational fulfillment. Analyzed supplier performance data to enhance vendor selection processes and maintain consistent inventory availability. Monitored stock levels and initiated reorders using inventory tracking systems to optimize storage utilization.
Skills & Expertise
Education
- E-commerce Programming Minor in N/ASystems Technology Institute · — — 2003
- Bachelor of Science Major in AccountingUniversity of Mindanao Bansalan College · — — 2002
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