Rochelle R.
Mid-Level Accounting Operations Manager
Open to offersNew to PlatformAbout
Rochelle R. is a seasoned Assistant Manager with extensive experience in business process management and finance operations, primarily within the IT-BPM and healthcare industries. At Infosys BPM Ltd., she oversaw daily operations, managed inbound, outbound, and digital service channels, led team leaders, and implemented quality control measures. Her tenure as a Team Lead included overseeing Accounts Receivable, Accounts Payable, and General Accounting processes, meeting monthly metrics, and supporting internal and external audits. Rochelle’s expertise also covers account reconciliation and collections management gained at Conduent Phils. and Infosys BPM Phils., where she executed account reviews, resolved escalations, and ensured compliance with company policies. She is highly proficient in Oracle, SAP, and MS Excel, driving continuous process improvement and effective financial transaction management across diverse business domains.
Experience
Assistant Manager
Infosys BPM Ltd. · 2025 — 2025Managed inbound, outbound, and digital service channels to maintain consistent performance. Monitored metrics including attendance, productivity, and quality. Developed strategies to address inefficiencies and improve workflow. Scheduled staffing and shifts to accommodate operational needs. Fostered a collaborative culture among team leaders and conducted regular training for new hires. Provided evaluations and feedback to enhance team morale. Acted as a liaison between operations and clients, ensuring business goal alignment. Resolved client service issues with professionalism and empathy while ensuring compliance with service standards.Team Lead
Infosys BPM Ltd. · 2021 — 2025Oversaw financial processes related to vendor invoices, expenses, and financial transactions, ensuring accuracy and efficiency. Managed Accounts Receivable, Accounts Payable, and General Accounting processes while meeting monthly metrics. Offered training and performance feedback to team members. Ensured proper review and approval of vendor invoices and compliance with company policies. Facilitated the approval and coding of invoices per general ledger accounts. Conducted monthly performance coaching for team members. Maintained strong relationships with vendors and suppliers, ensured process compliance, and resolved escalations. Supported audits by providing necessary documentation and addressing inquiries related to accounts payable transactions.Accounting Service Associate • Collections Specialist
Conduent Phils. · 2020 — 2021Collaborated with sales and customer service teams to address billing discrepancies and enhance customer satisfaction. Implemented effective collections strategies to achieve targets for reducing overdue accounts. Conducted account reconciliation and produced daily and weekly aging reports. Coordinated account reviews with clients for accounts aged over 60 days.Accounts Receivable SME
Infosys BPM Phils. · 2016 — 2020Contacted customers via phone to recover past-due debts while upholding a professional and empathetic demeanor. Developed lasting positive relationships with customers to build trust. Effectively performed account and bank reconciliations, ensuring compliance with credit hold guidelines. Engaged with stakeholders weekly to review high dollar accounts.Accounts Payable Specialist
Infosys BPM Phils. · 2014 — 2016Executed daily financial transactions including verifying, classifying, and recording accounts payable data. Addressed vendor queries and provided statuses on invoice payments. Maintained professional relationships with UK vendors. Assisted in month-end close and preparation of financial statements. Utilized accounting software such as Oracle and SAP, along with MS Excel, to manage vendor relationships, process invoices, and resolve payment discrepancies.CSR – Healthcare account
RMH Teleservices Asia Pacific Inc, EGS · 2011 — 2014Responded to provider inquiries and concerns in a professional and empathetic manner. Offered assistance with claims status and clarified issues related to medical billing, insurance coverage, co-pays, and payment plans. Reviewed rejected claims and forwarded them to the appropriate department for further investigation.Barista, Coffee Master
Rustan Coffee Corp, Starbucks · 2007 — 2011Provided excellent customer service, ensuring a positive experience for every client. Managed high-volume orders efficiently while maintaining quality and accuracy. Gained three years of experience as a skilled barista in a bustling coffee shop environment.
Skills & Expertise
Education
- Bachelor of Arts, PsychologyUniversity of Perpetual Help System-DALTA, Las Pinas, City · 2003 — 2008
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