Rocogail N.
Mid-Level Customer Service Support Specialist
Open to offersNew to PlatformAbout
Rocogail C. is a seasoned professional with a strong background in sales, customer service, and legal intake support. Her experience in a variety of roles has honed her communication and organizational skills, crucial for success across industries including telecommunications with TELUS Home Services and legal services with the Uvalle Law Firm. As an Outbound Sales Agent, she excelled in promoting products such as Fiber Internet and Home Phone, achieving sales targets through effective customer education. Rocogail's tenure at the Uvalle Law Firm and United Employees Law Group underlines her adeptness in legal intake support, where she implemented systems that significantly boosted client onboarding efficiency. Her role as a Business Development Representative with Puulse Marketing showcases her expertise in SEO and digital marketing, where she developed leads and introduced businesses to online growth solutions. Rocogail’s diverse career trajectory is marked by her ability to manage remote work successfully, evident in her capacity to enhance client experience and deliver results in fast-paced environments.
Experience
Outbound Sales Agent
Aersun Ltd Telus Dealer · 2025 — PresentContacted residential customers in Canada to promote and sell TELUS Home Services, including Fiber Internet, TV, and Home Phone while educating them on Pure Fiber technology and promotional offerings.Intake Assistant
Uvalle Law Firm, PLLC · 2025 — 2025Served as the first point of contact for potential clients, determining case eligibility for the firm's services. Responsibilities included answering calls, gathering client information, and scheduling consultations while providing excellent customer service.Intake Assistant
United Employees Law Group · 2024 — 2024Implemented a digital form system to enhance the client onboarding process while reducing manual entry errors and improving efficiency. Ensured a seamless client experience by streamlining data collection.Business Development Representative
Puulse Marketing · 2024 — 2024Focused on generating qualified leads and fostering relationships to enhance online presence for potential clients through various outreach methods, including calls, emails, and social media, while introducing Puulse Marketing’s SEO services.Virtual Assistant
Kayla Houston Real Estate · 2023 — 2023Maintained organization by coordinating appointments, showings, and meetings, and addressed client inquiries through email, phone, and chat. Performed administrative tasks, including data entry and document preparation.Cold Caller
Solar Panel · 2023 — 2023Engaged with potential customers to introduce solar panel products and educate them on the benefits, managing a high volume of calls while addressing inquiries and scheduling consultations.Customer Service Representative
TaskUs · 2022 — 2023Assisted customers with order tracking, delivery issues, and complaints through effective communication. Managed order statuses and billing inquiries while maintaining high customer satisfaction.Customer Service Representative
Telus International · 2017 — 2022Addressed customer inquiries related to billing, payment processing, and plan upgrades while troubleshooting technical issues. Maintained accurate records of interactions and consistently met performance metrics.Technical Support Representative
Concentrix · 2015 — 2016Provided troubleshooting support for DirecTV equipment and services, resolving technical issues through step-by-step guidance. Documented interactions for service continuity.Appointment Setter/Closer
NearShore · 2014 — 2015Connected with potential clients to introduce diabetic care products, qualified leads, and scheduled consultations while addressing client concerns to close sales.Cold Caller/Sales
LinkPro Solutions · 2013 — 2014Promoted various services, including diabetic glucometers and search engine optimization packages, while educating prospects on benefits and generating leads through effective engagement.Cold Caller/Sales
Cybertron · 2013 — 2013Introduced advanced home security systems to homeowners, qualified leads based on needs, and scheduled consultations while maintaining detailed records of interactions.
Skills & Expertise
Education
- Bachelor of Science (Nursing)University of Perpetual Help System DALTA · — — 2011
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